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Abstract: Paris area is a complex urban area where 12 million people are living. This complexity is also encountered by the parents of children or the adults with autism or others Pervasive Developmental Disorders. More specifically it could be difficult for them to get a diagnosis or to find the right way to get measures really appropriate to their situations. To help them a specific structure called “Centre de Ressources Autisme Île-de-France” (CRAIF, Center for Resources in Autism, Paris Area) was created in 2004. Several professionals (librarian, social worker, psychologist, doctor, management secretary and manager) try to give information or advice in various manners (phone, mail, e-mail, visiting…) to the people (families or professionals) searching help. In this paper we report the various missions of this institution and the way its professionals try to answer. [Copyright &y& Elsevier]