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Coronavirus crisis has caused a complicated situation at a sanitary, economic and social levels, that requires of a fundamental work in communication area so that the society comprise and collaborate with the adopted measures. Through the review and synthesis of the scientific and reference literature, the present paper contrasts lessons learnt in previous public health crisis against the communication implemented from the institutional voices and from the press coverage during the first stages of the Covid-19 outbreak in Spain. This paper detects that the absence of an early announcement (or overtaking of the negative stage) and the control messages in a context of uncertainty caused a brusque transition to the following stage of the crisis, coincident with an explosion of the number of contagions, what generated fear. The spokesperson formula applied is against all recommendations of crisis communication. Regarding the journalistic coverage, examples of alarmism and sensationalism news arised. The numeric data have been the resource more valuable and the computer graphics the multimedia content more developed. Since the pandemic is still on course, it is recommended the learning and the adjustment of the communication and information to the citizens in the following stages of this crisis or in future crisis taking into account the group of first lessons presented here. [ABSTRACT FROM AUTHOR]

Institutional offices for the communication and dissemination of science are gaining in importance at Spanish universities, and their activities can contribute to increasing the visibility and reputation of researchers. The objective of this study is to analyze the relations between the institutional communication of research results to the public and the impact and academic visibility of scientific papers. For this purpose, science communication and dissemination undertaken through press releases on R+D+i results from the Science Culture and Innovation Unit (SCIU) at Universidad Carlos III de Madrid (UC3M) were selected as a case study. This SCIU was chosen because it has published yearly reports for more than a decade on the impact in the media of its press releases. Press dossiers of the last five years available (2014-2018) were examined, and a database was created of the citations received by texts published in scientific journals indexed in the Web of Science as well as their mentions on social networks through the company Altmetric.com. After that, this information was statistically analyzed. The main results show that the journal impact index is important for obtaining academic citations or appearing in Twitter conversations. However, the influence of the journal impact factor turns out to be lower when it comes to popularizing scientific publications in the media. Furthermore, the statistical evidence points to the fact that scientific publications disseminated through the SCIU receive proportionally more citations than research that has not been disseminated through the institutional channel. [ABSTRACT FROM AUTHOR]

This paper analyzes communication management in Spanish public universities by interviewing communication directors of these institutions. Results show that, in addition to the shortcomings identified in the management of communications in public universities, which undermines the achievement of the exact marketing objective, the diffusional model is dominant, playing a negative influencing role. The diffusional model obscures other alternative models that would show more democratic institutions. [ABSTRACT FROM AUTHOR]