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With the rapid development of China's economy, smart grid has been built in an all-round way. As an important basic node of smart grid, the technical complexity of smart substation automation system is getting higher and higher. Once a fault occurs, if not handled in time, it will seriously affect the safety and stability of the power grid, which poses a great loss to economic production activities. The traditional mode of local maintenance has the drawbacks of high time consuming, low efficiency, and heavy workload. To solve these problems, a remote maintenance technology for substation automation equipment based on general service protocol (GSP) is first proposed in this paper, and the brand new system architecture is designed which involves the service management center, the maintenance center, and substations. The standardized interaction mechanism, integrated deep security protection methods, and flow control strategy are adopted to ensure the standardization, security, and reliability of the remote maintenance system. Finally, the effectiveness of the proposed methods is successfully demonstrated, and the comprehensive performance of the remote maintenance system is evaluated by comparing with the traditional local maintenance mode. [ABSTRACT FROM PUBLISHER]