1. Interpreting Laboratory Results with Complementary Health Information: A Human Factors Perspective.
- Author
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JOSEPH, Amanda L., MONKMAN, Helen, MACDONALD, Leah, and LAI, Claudia
- Subjects
PATHOLOGICAL laboratories ,MEDICAL information storage & retrieval systems ,RESEARCH methodology ,PATIENT portals ,CONSUMER attitudes ,CONFERENCES & conventions ,INTERVIEWING ,HEALTH ,INFORMATION resources ,ACCESS to information ,DESCRIPTIVE statistics ,RESEARCH funding ,CLINICAL medicine ,ELECTRONIC health records ,CONTENT analysis ,THEMATIC analysis ,TELEMEDICINE ,COVID-19 pandemic - Abstract
The desire to access personal and high-quality health information electronically is increasing, not only in Canada, but globally. With the advent of the COVID - 19 pandemic the desire and demand for telemedicine and timely access to personal health data such as online laboratory (lab) results has increased substantially. This study examines citizens' perspectives of being provided with high-quality information about a specific lab test (i.e., potassium) in the same display as a trend graph. Therefore, the objective of this study is to test how participants managed this additional information about the context of the test, understood, and applied it. The researchers analyzed the responses of semistructured interviews with Canadian participants (N=24) using conventional content analysis. This paper examined four themes related to providing complementary information concurrently with lab results in the same display: 1) Benefits of Collocated Information, 2) Information Overload, 3) Misinterpretation, 4) Confusion. This study provided examples of some of the difficulties that the participants faced accessing their lab values online, while navigating and discerning complimentary high-quality health information available in their patient portal. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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