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1. The EFQM Excellence Model for Deploying Quality Management: A British‐Russian Journey.

Author

Steed, Carol, Maslow, Dmitry, and Mazaletskaya, Anna

Subjects
UNIVERSITY & college administration, TOTAL quality management, UNIVERSITIES & colleges, SCHOOL administration, MANAGEMENT, HIGHER education, EDUCATION
Abstract

This paper describes how the Excellence Model® developed by the European Foundation for Quality Management (EFQM) can be used and applied within higher education, with practical examples accompanying the Model in a Russian University to raise management quality. [ABSTRACT FROM AUTHOR]

Published
2005
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