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Purpose: The purpose of this paper is to verify how distributed cognition enhances collaborative problem-solving in the context of projects. Design/methodology/approach: Using qualitative research and in-depth interviews, a sample of 32 project managers with experience in traditional and agile methods acting in Brazil and internationally participated in the research process. The analysis process, utilising coding techniques, involved stages: open, axial, coding and selective coding. These stages encompassed the evaluation of categories based on a hierarchy, in order to determine an appropriate level of abstraction that properly explains theoretical findings. Findings: The results indicate that distributed team cognition is significant for collaborative problem-solving. The data from the interviews allowed the proposal of a model of cognition, and the identification of the elements that support it. Practical implications: Understand how aspects of distributed team cognition can impact the behaviours of the project professional and contribute to problem-solving in the project environment. Originality/value: The elements observed affects the collaborative problem-solving by presenting a model of distributed cognition, which is composed by directed communication, collective interaction, trust building and collaborative behaviour. [ABSTRACT FROM AUTHOR]