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In this paper we analyze attitudes of members of the legal professions in Croatia and Serbia with regards to the judicial systems - the trust in judicial institutions and satisfaction with their performance. In the first part of the paper we present arguments of the cultural and institutional approach to explaining the foundations of trust in institutions, then define the characteristics of a "good" judiciary in the context of the democratic rule of law, and present the socio-political context of judicial reform in both countries over the last twenty years. In the second, empirical part of the paper we analyze the data collected through the online survey conducted among members of the legal professions in 2018 in Croatia and Serbia. The results from both countries show a low level of trust in judiciary and deep dissatisfaction with the functioning of judiciary on a list of dimensions. Our analysis confirms the link between (dis)trust in institutions and (dis)satisfaction with their work and thus also the assumptions of the institutional perspective on trust. We conclude that the obtained results point to an "internal" crisis of trust in judiciary in both countries, which accompanies the evident "external" crisis of the Serbian judiciary and the latent tensions in and around the Croatian judiciary. [ABSTRACT FROM AUTHOR]

Talking about pension policy, we may instantly mention a situation that is similar to this one: year after year, a professor asks the same question, but he changes the answer. The need for serious reform does not tell us anything about which reforms should be undertaken in a particular country. This article attempts to present the impact of the recent crisis on the pension system and briefly signify the main problems. The situation we encountered in recent years had already warned us of the instability of the pension system. Pension policy in this paper is used as an example because the crisis and pension policy of today have at least one thing in common -- unstable foundation that eventually will lead to bigger problems. In the context of shock and a bad financial situation, the system will be confronted with financial loads in both short-term and long-term periods. Considering the presence of global crisis sentiment, that has assumed a higher proportion by now, many countries have begun to implement some unpopular measures of pension reform. It is necessary to emphasize the long-term results and consequences of these reforms, but also to eliminate the misconception that they can completely solve the current problems. [ABSTRACT FROM AUTHOR]

Today, crises strike corporations, political and government institutions and a plethora of organizations, as well as individuals. In this paper the authors analyze the types and the causes of crises, and strategies as crisis response. Some crises trigger off major and irreparable damage, and some can result in improved credibility (crisis as opportunity). Due to the significance of crises, today's management pays a lot of attention to crisis communication. Crises have, or at least ought to have, a strategic position in the life of organizations. Crises and crisis communication can be understood by means of using strategies as a crisis response. [ABSTRACT FROM AUTHOR]