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Oral language is the primary means through which a child controls, describes, organises, and evaluates their life experiences and their ability to use oral language which effectively impacts their future literacy development. Currently, the world is awash with dynamic change and constant disruption. These include natural disasters such as the ongoing Australian floods and bush fires, droughts, the global COVID-19 pandemic, the pervasive use of digital technologies, continuing global unrest, and impacts on economic and social adversity. Many of these disruptions are having a negative impact on the development of children's oral language and ongoing communication capacities. This is interesting given the prioritisation in many western nations, including Australia, of learning to read and write over learning to talk and communicate. This paper serves as an example of what makes good classroom literacy research. It outlines the elements of robust research including a research proposal structure. In this instance, our research investigates educator perceptions of children's developing oral language and communication skills and practices in birth to 8-year-old education contexts within the current backdrop of extreme disruption. The paper includes a literature review, our proposed research methodology which includes interviews from participants in birth to 8-year-old education settings, in both national and global contexts sourced via snowball sampling. The data analysis uses Fairclough's Critical Discourse Analysis (CDA) of the contextualised interview responses from educators within a socio-cultural global malaise of disruption and power. We outline future plans and funding sources, including publications and potential school resources in the spirit of collegial cooperation to support excellence in literacy classroom research. [ABSTRACT FROM AUTHOR]

Objective: To determine impact of undertaking an international educational program during a nurse's or midwife's pre-registration program on subsequent practice, focusing on how nurses and midwives were transformed personally through participation in such programs. Background: Participation in international educational programs has been reported to enhance nursing and midwifery students' personal and professional development, however long-term impacts remain unclear. This paper presents findings drawn from a larger grounded theory study. Study design and Methods: Charmaz's grounded theory methodology was used to elicit experiences from 13 general nurses, two mental health nurses, three midwives and four dual qualified nurse/midwives across eight different countries. Data analysis led to the creation of three categories, with this paper reporting on the category of Developing as a Person. Findings: Participation in international educational programs can be transformative for nurses and midwives with long-lasting impacts, contributing positively to their personal growth and development. Discussion: The study findings underscore significant long-term impacts of international educational programs for nurses and midwives. These outcomes highlight the importance of incorporating international experiences into healthcare education. Conclusion: By providing opportunities for healthcare professionals to engage with diverse settings and populations, organisations and educational institutions can foster the development of well-rounded and globally competent practitioners. Implications for research, policy, and practice: The study's findings hold significant implications for research, policy, and practice in healthcare education. To deepen our understandings, additional longitudinal research across diverse countries is warranted. Policymakers have an opportunity to acknowledge the positive impact of these programs on the personal growth and development of nurses and midwives, potentially leading to the integration of global competency requirements into licensure programs. In order to provide comprehensive education, educational institutions should consider the inclusion of study abroad opportunities, cultural exchanges, and global clinical placements within nursing and midwifery curricula. What is already known about the topic? • International educational programs are widely used as a way of developing nursing and midwifery students' cultural understandings. • Previous studies have reported on short-term impacts of international educational programs. What this paper adds: • Long-term impacts of participation in an international educational program on nurses and midwives are described. • Personal development and subsequent transformations occur for nurses and midwives as a result of participation in international educational programs. [ABSTRACT FROM AUTHOR]

This paper argues that when young children are given an opportunity for their voice to be heard, they are competent communicators and social agents who can co-create cultural practices as theory makers. The paper draws on video recorded data from a small study that focussed on how young children (3–5 years) participated in an end-of-year cultural celebration in an early childhood education setting in Australia. The children organized a party, invited Santa Claus to visit, and setup a special place where they could hold conversations with Santa. Video recorded data of the conversations initiated by the children with Santa Claus were transcribed and analysed using the fine-grained interactional tools of ethnomethodology, conversation analysis and membership categorization analysis. Analyses identified children's competence as active social agents who challenged Santa's authenticity through checking his appearance, knowledge testing and, suggesting he was not the 'real Santa'. This evidence of children's capacity to authenticate cultural experiences demonstrates that incorporating children's voice in the co-creation of culture fosters children's opportunities to make and interrogate theory. [ABSTRACT FROM AUTHOR]

The Foundations of Early Literacy Assessment – Northern Territory (FELA-NT) was funded, developed, and implemented as part of a strategy designed to address the English literacy learning needs of the Northern Territory's Aboriginal student population. In this paper we question whether the FELA-NT English literacy learning benchmarks are representative of remote and very remote Aboriginal students since many speak English as an Additional Language (EAL) or Dialect (EAD). Using a new data set of scores from 72 Aboriginal students from remote, very remote, and outer-regional communities on the FELA-NT, we demonstrate that it is the student's experience with Standard Australian English, not their remoteness, that impacts their early literacy development. We use this example to illustrate how current practices and policies homogenise the Australian Aboriginal student population, silencing linguistic diversity in the process. We call for clinical practitioners and educators to shift their practices to assessments and tools that recognise children and youths' diverse linguistic skills and pathways. We talk about what empowerment, participation, and inclusion might really mean in current Australian educational and clinical contexts. We argue here that we need to fundamentally rethink how we work with children with diverse language and literacy knowledge, skills, and backgrounds if we are to reduce inequalities (SDG 10), honour quality education (SDG 4), and support sustainable communities (SDG 11). [ABSTRACT FROM AUTHOR]

Approximately 60% of Australians have low or marginal health literacy, which is associated with poorer outcomes in patients with chronic disease. Patient-centred strategies (such as reduced medical jargon, use of pictograms, multimedia narratives) are effective in improving outcomes for many chronic diseases, with the impact being greatest in individuals with low health literacy. However, clinicians need a reliable and practical tool for assessing health literacy, the results of which help inform the choice of communication techniques best tailored to deliver information to patients. This article reviews the evidence of health literacy as an independent predictor of poor disease outcomes, describes feasible methods for assessing health literacy and presents communication strategies aimed at facilitating shared decision-making among those with low health literacy. Low health literacy is associated with poor outcomes for chronic disease, and assessing health literacy in the clinic may optimise clinicians' use of tailored communication techniques. This paper summarises the literature regarding health literacy as an independent predictor of poor outcomes in chronic disease, and describes the tools for assessing health literacy and key methods for improving communication with patients with low health literacy. [ABSTRACT FROM AUTHOR]

The issue of medical errors, or adverse events caused within a health care context or by a health care provider, is largely under-researched. While the experience and perspective of health care professionals regarding medical errors have been explored, little attention is paid to the health care consumers regarding their perceptions and experiences. Therefore, there is a need to better understand the public's views on medical errors to enhance patient safety and quality care. The current study sought to examine Australian public perceptions and experiences, especially concerning what errors had occurred, the perceived sources of the errors, and if the errors had been reported. This paper reports the qualitative findings of an online survey for Australian residents who have accessed or received medical services at any time in Australia. Responses from 304 surveys were analyzed and discussed, including demographic information and key themes about medical errors, which were categorized into engagement and patients' voices being heard, the quality of care being provided, and the system's accountability. Based on the findings, the study highlights the importance of effective health professional–patient communication, enhanced capacity to deliver high quality care, and improved mechanism for error reporting and resolution where patients feel safe and confident about positive changes being made. [ABSTRACT FROM AUTHOR]

Objective: In the aftermath of fires which swept through a regional community in 2013, community leaders were thrust, unprepared, into the disaster recovery arena. The objective of this research was to investigate the subsequent lived experience of these community leaders and, based on this information, develop a guide to meet the challenges for their personal preparation in the context of disaster. Design: Ethical approval for the overarching Community Connections project was provided by Charles Sturt University (H2014073). The project design was informed by an interpretivist paradigm and the methodology embraced participatory action research and thus engaged community members and leaders as research partners. This paper reports on the community leader component of the overarching project. Setting: Blue Mountains, New South Wales, Australia. Participants: There were 7 interview participants in both 2014 and 2018; 5 participated in both years. Participants were either managers of a local non‐government organisation, peak body, school, emergency service or large relief organisation with a local presence. Main outcome measure: The development of a guide for the personal preparation of community leaders. Results: The stress of community leaders escalated after the disaster, resulting in a debilitating blurring of professional and personal boundaries, heightened demand on personal knowledge, networking relationships and communication strategies. Conclusion: The guide is practical and far reaching; the researchers could not locate anything similar to guide community leaders in their personal planning and preparation for work in disaster recovery. [ABSTRACT FROM AUTHOR]

There is increasing expectation that research be communicated broadly to share knowledge across industry, professional, governmental, and public spheres. Scholarly publishers can benefit from the sharing of research beyond academia since the potential for societal impact encourages further support from both industry and governmental funders. This paper draws on qualitative in‐depth interview data from Australian‐ and Japanese‐based early career researchers (ECRs) to investigate how higher education institutions support the development of diverse communication skills needed by ECRs to effectively share their research both in academia and beyond. We found that sharing research for academic and other diverse audiences is often perceived as valued but may not always be supported. Output valuing was communicated in performance management, but there were compelling differences between the two nations, with Japanese‐based ECRs reporting a stronger expectation of research outputs for non‐academic audiences than their Australian counterparts. There were also indications that institutional support for both academic and translational outputs may change in response to nations' shifting research priorities. [ABSTRACT FROM AUTHOR]

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Purpose: Listening to children using age-appropriate techniques supports evidence-based clinical decision-making. In this article, we test the Sound Effects Study Drawing Protocol, an arts-based technique, to support children with speech sound disorder (SSD) to express their views about talking. Method: Participants were 124 Australian children aged 4-5 years in the Sound Effects Study. Their parents and teachers were concerned about their talking, and they were assessed as having SSD on the Diagnostic Evaluation of Articulation and Phonology. Drawings and children's interpretations were elicited then analyzed using the (a) Who Am I? Draw-a-Person Scale and (b) Sound Effects Study Focal Points. Results: Drawings were developmentally typical for 4- to 5-year-olds. The six Sound Effects Study Focal Points were identified across the 124 drawings: body parts and facial expressions, talking and listening, relationships and connection, positivity, negativity, and no talking. Participants portrayed talking and listening as an action requiring mouths and ears represented by symbols (letters, speech bubbles) or as an activity with a variety of people. Children typically portrayed themselves as happy when talking; however, some portrayed negativity and some chose not to draw talking. Conclusions: In keeping with Articles 12 and 13 of the Convention on the Rights of the Child, this research demonstrated that 4- to 5-year-old children with SSD can express their views about talking via drawing. Professionals may use the Sound Effects Study Drawing Protocol as a child-friendly technique to support children to express views to guide holistic, evidence-based, childcentered speech-language pathology practice. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to contribute a critical perspective to debate on health disparities in Australia by examining the ways in which information technology (IT) can support more inclusive communication on aged care with refugee and migrant communities from culturally and linguistically diverse (CALD) backgrounds. Design/methodology/approach – The paper analyses research and policy literature on Australian aged care, IT and participatory approaches to health communication influenced by Friere's critical pedagogy. It distils significant themes for comparison with findings from: a qualitative research project involving communities from Vietnamese, Sudanese and Samoan backgrounds and elderly members of those groups; and, a later case study conducted with elderly women of Vietnamese background. Both projects were based in Melbourne's west. Findings – Friere's theoretical framework can be used to more fully determine the capacity of IT to perform inclusive communication on aged care with refugee and migrant communities from CALD backgrounds. This is best actioned through future research and practice that: prioritizes specific aged care issues; focuses on expanding the “transformation” and “critical consciousness” elements of Friere's dialogical theory; and, uses affordable, accessible and “multi-modal” IT combined with face-to-face bilingual facilitation and two-way communication between participants and health, community and university professionals. Research limitations/implications – Due to the conceptual nature of the paper, the research results lack generalizability. Therefore, researchers are encouraged to test the reccomendations further. Originality/value – The paper fills a gap in understanding about what may help in developing more inclusive aged care information using IT with elderly refugees and migrants from CALD backgrounds in Australia. [ABSTRACT FROM AUTHOR]

The ability to communicate – orally and in writing – is a graduate attribute that employers in many countries rank as number one in importance, aside from relevant qualifications. This paper reports the implementation and evaluation of a collaborative peer assessment and self-assessment learning and teaching (L&T) initiative, which was designed to improve postgraduate students' judgment of writing standards and to improve their own writing – according to that standard. The initiative was embedded in an introductory financial accounting unit in an Australian university. In a mixed methods study, the matched pair design revealed improvements in the written communication skills of students as determined by an independent assessor. There was also statistically significant improvement in the ability of students to apply assessment standards to grammatical, structural and presentation components of written communication. Whereas it was not possible to attribute the improvements entirely to the collaborative peer assessment initiative, our observations and students' self-reporting comments suggest that the L&T initiative was effective. [ABSTRACT FROM PUBLISHER]

The papers in this special issue provide support for continued scrutiny of interactional competence (IC) as an important component of the speaking construct. The contributions underscore the complex nature of IC and remind us of the multiple factors that affect any construct definition. At the same time, each study offers insights into those factors through their explorations of IC. In this final paper, we first briefly review key findings from the papers that confirm what is already known about IC and that provide new information to our understanding of the construct of IC. After summarizing points of convergence and of divergence, we turn to a discussion of areas that require additional targeted attention and offer four generalizations as starting points for research. In the final section, we take a critical look at the challenges associated with including IC in the speaking construct and the implications of the studies in this special issue for the relationship between IC and proficiency. [ABSTRACT FROM AUTHOR]

Purpose: Proficiency in the language of the country of residence has implications for an individual’s level of education, employability, income and social integration. This paper explores the relationship between the spoken English proficiency of residents of Australia on census day and their educational level, employment and income to provide insight into multilingual speakers’ ability to participate in Australia as an English-dominant society. Method: Data presented are derived from two Australian censuses i.e. 2006 and 2011 of over 19 million people. Result: The proportion of Australians who reported speaking a language other than English at home was 21.5% in the 2006 census and 23.2% in the 2011 census. Multilingual speakers who also spoke English very well were more likely to have post-graduate qualifications, full-time employment and high income than monolingual English-speaking Australians. However, multilingual speakers who reported speaking English not well were much less likely to have post-graduate qualifications or full-time employment than monolingual English-speaking Australians. Conclusion: These findings provide insight into the socioeconomic and educational profiles of multilingual speakers, which will inform the understanding of people such as speech-language pathologists who provide them with support. The results indicate spoken English proficiency may impact participation in Australian society. These findings challenge the “monolingual mindset” by demonstrating that outcomes for multilingual speakers in education, employment and income are higher than for monolingual speakers. [ABSTRACT FROM AUTHOR]

Scholars have detailed the range of skills required for conservation and voiced concerns that training is not fit for purpose. Still, we have little understanding of what skills conservation education aims to teach. This study uses survey data and content analysis of online module descriptions to examine skills and methods teaching in conservation higher education across the United Kingdom and Australia. We found most conservation‐specific modules aimed to develop disciplinary and communication skills, but fewer than half aimed to develop interpersonal or project management skills. Social science methods training was absent from the core offering of over half of the conservation degrees reviewed. To prepare students for conservation careers and the complex problems they will encounter, the conservation education sector should further focus on building essential nonacademic skills and provide training on the breadth of methods that contribute to effective conservation science. This analysis can help educators to reflect on teaching aims and forge a curriculum that will best prepare students for contemporary conservation challenges. [ABSTRACT FROM AUTHOR]

This paper reports data from semi-structured interviews on how 26 Australian civil servants, ministers and ministerial advisors find and evaluate researchers with whom they wish to consult or collaborate. Policymakers valued researchers who had credibility across the three attributes seen as contributing to trustworthiness: competence (an exemplary academic reputation complemented by pragmatism, understanding of government processes, and effective collaboration and communication skills); integrity (independence, ''authenticity'', and faithful reporting of research); and benevolence (commitment to the policy reform agenda). The emphases given to these assessment criteria appeared to be shaped in part by policymakers' roles and the type and phase of policy development in which they were engaged. Policymakers are encouraged to reassess their methods for engaging researchers and to maximise information flow and support in these relationships. Researchers who wish to influence policy are advised to develop relationships across the policy community, but also to engage in other complementary strategies for promoting research-informed policy, including the strategic use of mass media. [ABSTRACT FROM AUTHOR]

Purpose – With large numbers of overseas students enrolled in university accounting courses in Australia, there is a growing trend in the postgraduate accounting courses to approach the problem of language and communication difficulties by offering discipline-specific language training through an embedded curriculum approach in collaboration with English language specialists. This raises a general question about the nature of evidence required to demonstrate that students' professional language skills have been enhanced by these interdisciplinary programs. The paper aims to address the basic question: what evidence is available about the effectiveness of programs that align English language with disciplinary teaching? Design/methodology/approach – The purpose of the paper is to review existing research to discover the nature of evidence that is available to address the effectiveness of programs that align English language with disciplinary teaching. Findings – In the area of accounting research, it is very difficult to unbundle the effects of improvement in communication skills from improved understanding of discipline content. Research limitations/implications – At a subject level, language interventions could pay more attention to the attributes of "good" evidence, while at a program level a suite of data sources may support a persuasive argument for improvement in students' communication skills. Practical implications – If associations between integration and language improvement can be established through quantitative and qualitative research methods and reliable evidence for this can be presented to educational policy makers, then interdisciplinary approaches may be seen as valid alternatives to the more readily available (and cheaper) "bolt-on programs" at university-wide levels, where language support is given separately from discipline content. Originality/value – The research addressed the question of whether there is evidence of the effectiveness of initiatives that align English language with disciplinary teaching in accounting. The answer is "yes". It was gathered from a variety of research methods including experimentation, use of available data, diagnostic tests and self reporting by students and staff. What is apparent from the collected evidence is the effectiveness of interdisciplinary approaches that integrate language support and accounting content. [ABSTRACT FROM AUTHOR]

In this paper, the association between socioeconomic status and speech, language and communication outcomes for primary-school-going children with hearing loss using population survey data was analysed. The dataset used for analysis consisted of 289 973 children in total, of which 3174 children had hearing loss. For all children, higher socioeconomic status was positively correlated with better speech, language and communication outcomes. A hearing loss was indicated for 1% of non-Indigenous children and 4.3% of Indigenous children. Non-Indigenous children with hearing loss were found to be fairly evenly distributed by socioeconomic status, whereas Indigenous children with hearing loss were found to be statistically significantly more likely to be living in the most disadvantaged socioeconomic areas. Socioeconomic status was found to affect developmental outcomes for all children, regardless of Indigenous and hearing loss status. [ABSTRACT FROM AUTHOR]

The rapid advancement of technology has revolutionised how we live and work, posing challenges and opportunities for various professions, including the property and construction workforce. The COVID-19 pandemic has further accelerated the pace of change. Therefore, in this study, we examined the future property workforce and the required skills for Property Industry 4.0 by conducting semi-structured interviews with property leaders. The findings suggest that digitisation and automation are reshaping the property workforce, including those working in development and construction, necessitating efforts to bridge the gap between graduates' technology proficiency and practical application. Moreover, calls for proactive regulation of artificial intelligence (AI) use in the property sector highlight the need for regulator and professional body involvement. This study also shows the challenges and opportunities for property professionals with an increased focus on environmental, social, and governance (ESG) matters and the challenges of balancing global expansion with local adaptability due to globalisation. Furthermore, this work highlights a concerning decline in communication skills among graduates, which is partly attributed to the pandemic. Collaborative efforts between universities and industry are essential to cultivate these vital skills among future property professionals. The implications of this study are also discussed. [ABSTRACT FROM AUTHOR]

This discussion paper focuses on English proficiency standards for nursing registration in Australia, how Australia has dealt with the issue of language proficiency, and the factors which have led to the establishment of the current language standards. Also, this paper will provide a comparison of the two language tests that are currently accepted in Australia (OET and IELTS), including the appropriateness of these tests and the minimum standards used. The paper will also examine the use of educational background as an indicator of language proficiency. Finally, communication-based complaints in the post-registration environment will be explored, and some discussion will be provided about why pre-registration measures might have failed to prevent such problematic situations from occurring. [ABSTRACT FROM AUTHOR]

Previous research has identified that effective and high-quality communication between patients, families and professionals is a key contributing factor to end-of-life (EOL) care and recovery after bereavement. Increasingly, this communication work is being done by non-clinical staff in places such as homes and community settings. These additional care providers offer important pre- and post-bereavement support that can improve the quality of EOL care as well as promote healthy grieving for families, friends and communities. Despite this contribution, though, little is known about how these non-clinical workers use communication in their daily practices. This paper reports on the analysis of a set of nine in-depth interviews conducted in Hong Kong and in one region of Australia that examined in detail relational aspects of communication that shape interactions between non-clinical workers and service users. Data were collected during the COVID-19 health crisis, when the workers experienced exceptional restrictions on communication. The findings of this study highlight the fundamental importance of both verbal and non-verbal communication to the relationships established between non-clinical workers and service users. Specifically, greater support for the development of communication skills in non-clinical EOL workers will promote improvements in the quality of EOL care. [ABSTRACT FROM AUTHOR]

Refugee populations are widely regarded as difficult to access for research purposes, often because of specific ethical sensitivities and practical challenges. Hence, research methods must be judiciously chosen and fine-tuned to ensure they are sufficiently sensitive and culturally appropriate. Bicultural Research Assistants, who typically share language and cultural similarities with respondents, may be gainfully employed to help address these challenges. By assuming a cultural ‘brokerage’ role, they are well positioned to advise the research team, helping to ensure culturally appropriate conduct throughout the study. Despite extensive use of participatory methods in qualitative studies, the experiences of Bicultural Research Assistants in research activities in tertiary hospital environments, particularly maternity care settings, are rarely reported. This paper addresses a deficit in the literature on this topic. It describes the roles and insights of five female Bicultural Research Assistants trained in basic research methods, and employed on an evaluation of a specialist antenatal clinic for women from refugee backgrounds. Their inclusion as members of the evaluation team was essential to successfully engaging (male) gatekeepers, recruiting eligible women, administering surveys, and conducting, transcribing, and translating interviews. Following the evaluation, the Bicultural Research Assistants contributed a one-off Focus group which explored their motivations for participating in the evaluation, and their experiences of occupying multiple roles as co-researchers, interpreters and respondents. Reported benefits included the acquisition of new skills, improved interprofessional relationships and greater acknowledgement of their roles and responsibilities by hospital staff and community stakeholders. Gender-related barriers were also described. Customary socio-cultural norms, which positioned women as relatively powerless and subservient, were frequently contravened by the Bicultural Research Assistants in their research roles. [ABSTRACT FROM PUBLISHER]

Purpose: To examine practitioners', coaches', and athletes' perceptions of evidence-based practice (EBP) in professional sport in Australia. Methods: One hundred thirty-eight participants (practitioners n = 67, coaches n = 39, and athletes n = 32) in various professional sports in Australia each completed a group-specific online questionnaire. Questions focused on perceptions of research, the contribution of participants' own experience in implementing knowledge to practice, sources, and barriers for accessing and implementing EBP, preferred methods of feedback, and the required qualities of practitioners. Results: All practitioners reported using EBP, while most coaches and athletes believed that EBP contributes to individual performance and preparation (>85%). Practitioners' preferred EBP information sources were "peer-reviewed journals" and "other practitioners within their sport," while athlete sources were "practitioners within their sport" and "other athletes within their sport." As primary barriers to accessing and implementing research, practitioners highlighted "time constraints," "poor research translation," and "nonapplicable research." Practitioners ranked "informal conversation" as their most valued method of providing feedback; however, coaches prefer feedback from "scheduled meetings," "online reports," or "shared database." Both athletes and coaches value "excellent knowledge of the sport," "experience," and "communication skills" in practitioners disseminating EBP. Conclusion: Practitioners, coaches, and athletes believe in the importance of EBP to their profession, although practitioners reported several barriers to accessing and implementing research as part of EBP. Athletes place a high value on experienced practitioners who have excellent knowledge of the sport and communication skills. Collectively, these findings can be used to further stakeholder understanding regarding EBP and the role of research to positively influence athlete health. [ABSTRACT FROM AUTHOR]

Communication is considered a crucial skill set by employers who require universities to develop students' communication skills, to meet their requirements in the workplace. This study focuses on graduates' perceptions of their skill in professional communication; its development during their studies; and its value when making the transition to employment. The paper is based on two studies undertaken in Australia with interviews with graduates. The graduates are both of Australian and Chinese origin working in Australia and China across various industries. Presentation skills, writing, and intercultural skills were considered most important. Although most participants were satisfied with the way they had developed these skills at the Australian university, some international graduates needed more help from university to attain these skills. Recommendations regarding structured interventions for intercultural communication, work-integrated learning, and professional training of academic staff were provided. [ABSTRACT FROM AUTHOR]

Aims: To scope communication skills teaching in the emergency rotation by examining the literature, current practices and the perceptions of medical educators and students. The scoping will inform the development of an integrated clinical communication program for medical student emergency rotations in Australia. Background~ Communication problems in emergency settings are a major cause of complaint and poor patient outcomes. While communication skills teaching is now a core component of medical undergraduate curricula, this often occurs in non-clinical settings. Separating the teaching of communication skills from the clinical setting can emphasise the effect of the hidden curriculum; neglecting students' communication skills training in emergency settings could have implications for patient safety and health. Methods: There were three components to the scoping study: a review of the literature, a survey of Australian medical schools to investigate teaching and assessment of communication skills, and focus group interviews with students who had completed their emergency rotation and with emergency medicine clinical teachers. Results: There are few papers describing programs teaching emergency communication skills. Communication skills education is a core requirement in all Australian medical schools; however, no school conducts specific communication skills teaching in emergency medicine. Medical students were engaged with the `hands on' clinical aspects of the rotation and some considered that "communication can come by osmosis". Conclusions: There is substantial justification for integrating communication skills teaching in the emergency rotation of medical students. While communication skills teaching in emergency medicine is beginning to receive attention internationally, it remains underdeveloped in Australia. [ABSTRACT FROM AUTHOR]

Background People with intellectual disability ( ID) experience health inequity compared with the general population, a key contributing factor being disparities in social determinants of health. The enactment of the United Nations Convention on the Rights of Persons with Disabilities ( CRPD) provides a platform for the progression and promotion of health and other interconnected rights to address barriers to the highest attainable standard of health for this populace. Rights can be brought to life through advocacy efforts. This paper explores the meaning, perceptions and experiences of advocacy by family members and paid support workers of adults with ID and locates the findings within a health and human rights discourse. Methods As part of a larger randomised controlled trial, 113 parents and 84 support workers of adults with ID completed a telephone interview that included open-ended questions about their understanding and experiences of advocacy. Thematic analysis was used to identify relevant themes. Results Five key themes were identified. The first underscored how advocacy to 'speak up' for the person with ID is integral to both parent and support worker roles. The second and third themes considered the contexts for advocacy efforts. Access to quality health care was a core concern, along with advocacy across other areas and sectors to address the person's wider psychosocial needs. The remaining themes highlighted the many dimensions to advocacy, including differences between parent and support worker views, with parental advocacy being an expression of 'caring' and support workers motivated by a 'duty of care' to protect the individual's 'rights'. Conclusion Parent and support worker advocacy provides one means to address the social determinants of health and fulfilment of health rights of and for people with ID. Policy and practice in the context of governmental obligation under the CRPD should support advocacy and make health rights the reality not rhetoric for this group of men and women. [ABSTRACT FROM AUTHOR]

Competence in intercultural communication has become a necessity for functioning effectively in our increasingly globalised and multicultural society. This study reports the use of a group project to enhance students’ learning of intercultural communication. Participants were from a large undergraduate class in an Australian university. The aim of the course is to encourage students to develop knowledge of intercultural communication by orienting themselves to the world beyond the classroom, and by learning from each other’s experiences and perspectives. In a group project assignment, students used the knowledge and skills gained in class to resolve practical problems that they encountered in intercultural interactions outside the classroom. This paper focused on students’ experience of working in groups, and links between this experience and performance on the group project. Our study confirms previous research that demonstrates active engagement in group work can enhance learning outcomes. It also goes further in showing that groups that more highly rated their learning of intercultural communication through the group work experience obtained higher grades on the project. [ABSTRACT FROM PUBLISHER]

Several psychological instruments have been developed and used over the years to measure various domains of child development. The Australian Early Development Index (AEDI) is a current assessment tool being used as a community measure of young children's development. It measures the following domains: Physical health and wellbeing; Social competence; Emotional maturity; Language and cognitive skills; Communication skills and general knowledge. This article examines the tacit nuanced construction of the child within the AEDI, and critiques this within a culturalhistorical theoretical perspective of child development. The paper argues that the AEDI image of the child has its roots in Piagetian and Gesellian stage theories of universality. This position is juxtaposed with more encompassing views held in the Vygotskian tradition. The paper advances arguments for an alternative consideration of child development that does not prescribe vulnerability to certain groups of children. [ABSTRACT FROM AUTHOR]

The findings of this literature review are applicable to university libraries globally, as students accessing libraries are now more culturally diverse than was the case historically. Prior to the COVID-19 pandemic, this diversity was due to increased numbers of international students attending selected universities in Europe, Australia, New Zealand, the UK and Canada. The literature suggests that the different information seeking, cultural transition, information disruption, English-language challenges and learning styles of Asian international students are not fully understood by western university libraries. Consequently, university libraries may not have strategically aligned to their university's internationalisation objectives. Lack of understanding of the experiences of Asian international students potentially attenuates their well-being and academic success. Furthermore, this lack of adaption could place universities, such as those in Australia, at risk of not meeting national regulatory compliance expectations. This review examines the literature about the context of Asian international students' use of Australian university libraries and introduces a research project that explores the lived experience of using Australian university libraries. The review identifies literature regarding the changing profile of Asian international students enrolled in Australian universities, their information-seeking behaviour, cross-cultural dimensions, their communication skills, and the expectations of an Australian university library. The review of this literature also seeks to explore who is studying international students, which methods are being used to do so, and which topics are of particular interest to the researchers. Finally, the review considers new post-COVID-19 pandemic opportunities for both libraries and other service areas to understand the needs of Asian international students as universities competitively recruit for their return. [ABSTRACT FROM AUTHOR]

Internationally, innovation represents the lifeblood of modern economies. In particular, there is growing recognition of the vital role of Science, Technology, Engineering and Mathematics (STEM) educators in developing students' innovation skills for the jobs of the future. Work-integrated learning (WIL) has emerged as an important pedagogical approach for developing innovation capabilities. This paper is based on a quantitative study that examines the key factors driving innovation in STEM WIL students. The study undertakes a comparative analysis of students by age, gender, degree type, and placement duration. It found that students participating in longer durations of 20 weeks compared to 12 weeks had higher perceived levels of innovation skills. The study shows how feedback on skills can be provided to students and employers, with output from the tool used in this study. Therefore, it has implications for student career literacy, industry outreach and WIL program development. [ABSTRACT FROM AUTHOR]

The demand for medical students to be trained to communicate effectively has seen the emergence of interpersonal communication skills as core graduate competencies in medical training. We conducted a systematic review of interventions for medical students aiming to improve interpersonal communication in medical consultations. We searched five electronic databases in September 2020 and screened reference lists of relevant articles. We included randomised controlled trials, cluster-RCTs, and non-randomised controlled trials evaluating the effectiveness of interventions delivered to students in pre-service medical programmes. Standard Cochrane methodological procedures were used. We found 91 publications relating to 76 separate studies (involving 10,124 students). We performed meta-analysis according to comparison and outcome. Outcomes reporting on overall communication skills, empathy, rapport or relationship building, patient perceptions/satisfaction, information gathering, and explanation and planning were reported separately. The quality of evidence ranged from moderate to very low, and there was high, unexplained heterogeneity. Overall, interventions had positive effects on most outcomes, but generally small effect sizes and low quality limit the conclusions that can be drawn. for discussion include: programmes that include personalised feedback probably improve medical students' overall communication skills more than programmes that involve general or no feedback; and online or self-directed programmes may make little to no difference in improving skills in empathy or rapport compared with face-to-face teaching. Since publication of the papers in the review, the tertiary education sector has been rocked by the global Covid-19 pandemic. Taken together, the results of our review and the subsequent pandemic-related experiences lend weight to the notion that 'when taught, students will learn'. Combining the lessons of the review with those of the pandemic, we are in a position to offer well-informed guidance to educators and accreditors about the most practical and evidence-based approaches to teaching communication skills. [ABSTRACT FROM AUTHOR]

Help seeking for domestic violence is complex and multifaceted, and settling in a new country might make the help-seeking process more challenging and complicated. This study explored the barriers to seeking help for domestic violence, specifically experienced by Afghan women after settling in Australia. The study involved 21 semistructured interviews with newly arrived Afghan women. Interviews were audio recorded and transcribed, and the data were analysed thematically. The barriers Afghan women experienced were embodied in cultural norms to stay in marital relationships, demands to preserve the family's reputation, personal circumstances, and women's experiences with, and perspectives on, available services. The findings suggest that policy and practice should recognise those barriers and respond to them in a culturally appropriate way. IMPLICATIONS Domestic violence services' procedures and processes should be developed based on an understanding of multiple layers of oppression and barriers to seeking help for migrant women. Service providers should apply an intersectional lens along with antioppressive perspectives to address barriers to domestic violence services women experience at different levels. Social workers in domestic violence services need relevant training to provide culturally appropriate services to migrant women. [ABSTRACT FROM AUTHOR]

Objectives: Childhood disturbances in social, emotional, language, motor and cognitive functioning, and schizotypy have each been implicated as precursors of schizophrenia‐spectrum disorders. We investigated whether relationships between early childhood developmental vulnerabilities and childhood schizotypy are mediated by educational underachievement in middle childhood. Methods: Participants were members of a large Australian (n = 19,216) population cohort followed longitudinally. Path analyses were used to model relationships between developmental vulnerabilities at age ~5 years, educational underachievement from ages ~8 to 10 years and three distinct profiles of schizotypy at age ~11 years (true, introverted and affective schizotypy). Results: Early childhood developmental vulnerabilities on five broad domains (related to physical, emotional, social, cognitive and communication development) were associated with schizotypy profiles in middle childhood. Educational underachievement in middle childhood was associated with all schizotypy profiles, but most strongly with the true schizotypy profile (OR = 3.92, 95% CI = 3.12, 4.91). The relationships between schizotypy profiles and early childhood developmental vulnerabilities in 'language and cognitive skills (school‐based)' and 'communication skills and general knowledge' domains were fully mediated by educational underachievement in middle childhood, and the relationships with early childhood 'physical health and well‐being' and 'emotional maturity' domains were partially mediated. Conclusion: Developmental continuity from early childhood developmental vulnerabilities to schizotypy in middle childhood is mediated by educational underachievement in middle childhood. While some domains of early developmental functioning showed differential relationships with distinct schizotypy profiles, these findings support a developmental pathway to schizotypy in which cognitive vulnerability operates from early childhood through to middle childhood. [ABSTRACT FROM AUTHOR]

Academic literacy in nursing students has historically been poor this research therefore aimed to investigate the effectiveness of an embedded multidisciplinary approach to academic written communication skills for first year Bachelor of Nursing students in Australia. This initiative consisted of (1) collaboratively embedding academic skills with nursing staff and Learning and Academic Skills Advisors using scaffolded tasks, curriculum/material development, workshops/tutorials on writing skills; and (2) individual support sessions. Data was obtained via questionnaire. Responses were received from 92 (74% local and 26% international) students. Key findings showed the collaborative approach to embedding skills with added follow up, was beneficial for students' skills development, including improved academic writing, increased confidence, and recognition of the importance of academic writing. It is important to equip student to develop academic literacy and an embedded academic literacy program has been determined to assist and may contribute to future professionalisation in nursing. [ABSTRACT FROM AUTHOR]

Beliefs, practices and perceptions of early child development informing school readiness were examined for parents of preschool‐aged children living in one multicultural suburb in Western Sydney, Australia. Survey data (N = 87) and semi‐structured interviews (N = 52) with parents were collected in public spaces (e.g., parks, libraries, church halls and community centres) in mid‐2019. Participants, primarily migrants of South Asian background, believed children learn through practical activities, prioritising academic and social development, with less focus on emotional development and communication skills. Parents' approached school readiness through the engagement of children in shared activities that maintained traditional cultural practices while simultaneously seeking to create community connection. Raising awareness of and engagement in both formal (e.g., early education services) and informal services (e.g., playgroups, library groups) could provide migrant and refugee parents with supportive networks in their local communities. Offering subsidies for attendance at early childhood programmes may reduce costs and encourage attendance, particularly for outdoor activities, helping to establish support networks for parents and children before starting primary school. These connections may provide families with a pathway for the identification and access of other local services and supports for their children. Programmes could also offer a platform for raising parental awareness of a holistic approach to child development and its importance for school success. Incorporating multicultural activities into early childhood programmes and settings could further assist parents in maintaining traditional cultural ties while creating essential local community connections. [ABSTRACT FROM AUTHOR]

Residents of Residential Age Care Facilities (RACFs) have particularly high rates of Emergency Department (ED) visits, with up to 55% being potentially avoidable (e.g. not resulting in a hospital admission). This is concerning as ED visits by RACF residents are associated with negative outcomes including longer hospital stays, iatrogenic illness, complications and mortality. Limited English proficiency (LEP) has significant negative impacts on the healthcare quality and outcomes for older people but has not been studied as a factor in ED visits from RACFs. This study aimed to examine if RACF residents with LEP have a lower rate of hospital admission via the ED compared to non‐LEP controls and identify any associated factors. We hypothesised that LEP‐related communication difficulties would reduce the ability to manage minor health issues in the RACF, leading to a lower proportion of LEP ED transfers being admitted. We used a parallel mixed‐methods design, comprising a quantitative matched cohort study of ED visit data from two Local Hospital Networks (LHNs) in South‐East Melbourne, Australia and secondary thematic analysis of 25 interviews with LEP residents, family carers and staff from two RACFs in the same region. We found no differences in the proportion of hospital ED transfers that led to admission (LHN1, 87.1% LEP, 85.6% non‐LEP controls, p = 0.57; LHN2, 76.0% LEP, 76.9% non‐LEP controls, p = 0.41) and no direct qualitative evidence suggesting that resident LEP affected decisions to transfer residents to ED, despite communication difficulties being reported during the transfer process. These results may be due to the high level of family carer involvement in residents' care identified in the qualitative study. However, additional research using different measures of LEP is recommended to further explore a broader range of cultural and linguistic factors in both rates of ED presentations and the decision‐making processes underpinning resident transfers to ED. [ABSTRACT FROM AUTHOR]

Purpose: Effective communication and collaboration with patients, carers and between healthcare professionals improves patient management. This study aimed to explore essential communication and collaboration skills training (CCST) for a radiation oncologist (RO) to inform competencies, learning outcomes and enhance curriculum training methods. Materials and Methods: Eight focus group discussions with 10 fellows and 14 trainees of the Faculty of Radiation Oncology, Royal Australian and New Zealand College of Radiologists (FRO RANZCR) were conducted face to face between October 2018 and March 2019. Participants included doctors from culturally and linguistically diverse backgrounds, working in public and private, metropolitan, and rural sectors. Data were recorded, transcribed verbatim, managed in Excel, and coded using a qualitative content analysis framework. The study was approved by South Eastern Sydney Local Health District HREC (18/186). Participants provided informed written consent. Results: After achieving thematic saturation, four predominant themes emerged. These were as follows: (1) Enablers and barriers to effective communication and collaboration; (2) written communication; (3) communicating bad news; and (4) multidisciplinary team meeting collaboration. Managing uncertainty and workplace culture emerged as interconnected sub‐themes. Conclusions: There is a current lack of CCST in radiation oncology in Australia and New Zealand. The most common theme that emerged to improve CCST focused on increasing the exposure to a variety of communication and collaboration clinical scenarios, which are observed and upon which immediate structured feedback is given. Consultants and trainees offered tangible suggestions on how to improve the curriculum. These findings underscore the importance of using a combination of structured teaching methods and work‐based assessments. CCST templates are recommended. [ABSTRACT FROM AUTHOR]

This is the second phase of a project. The aim was to explore Australian chiropractic and osteopathic new graduates' readiness for transition to practice concerning their clinical skills, professional behaviors, and interprofessional abilities. Phase 1 explored final year students' self-perceptions, and this part uncovered their opinions after 6 months or more in practice. Interviews were conducted with a self-selecting sample of phase 1 participant graduates from 2 Australian chiropractic and 2 osteopathic programs. Results of the thematic content analysis of responses were compared to the Australian Chiropractic Standards and Osteopathic Capabilities, the authority documents at the time of the study. Interviews from graduates of 2 chiropractic courses (n = 6) and 2 osteopathic courses (n = 8) revealed that the majority had positive comments about their readiness for practice. Most were satisfied with their level of clinical skills, verbal communication skills, and manual therapy skills. Gaps in competence were identified in written communications such as case notes and referrals to enable interprofessional practice, understanding of professional behaviors, and business skills. These identified gaps suggest that these graduates are not fully cognizant of what it means to manage their business practices in a manner expected of a health professional. This small study into clinical training for chiropractic and osteopathy suggests that graduates lack some necessary skills and that it is possible that the ideals and goals for clinical education, to prepare for the transition to practice, may not be fully realized or deliver all the desired prerequisites for graduate practice. [ABSTRACT FROM AUTHOR]

Agriculture is a vital part of the Australian economy. With an industry poised for growth, and a growing disconnect between consumers and agriculture, additional communication efforts are needed. The purpose of this study was to complete a curriculum visioning process to inform agricultural communications curriculum development in Australia. This study used a qualitative research design consisting of face-to-face, semi-structured interviews with individuals from 14 agricultural organizations and two universities. The results indicated the industry is addressing many challenges, but also has opportunities that would benefit from strategic communication efforts. Participants provided suggestions regarding the specific communication skills and agriculture knowledge future employees should possess. Recognizing these competencies informed the curriculum visioning process for agricultural communications as an academic discipline within Australian higher education. Recommendations for both practice and future research are provided. [ABSTRACT FROM AUTHOR]

Professional development is a crucial aspect for further successful progression of an individual's skills and effective function in their role. It is also a compulsory part of registration for most professionals in the health care sector. This article reports on the evaluation of a monthly professional development program, specifically for spiritual care practitioners, offered over the period 2017–2019 by Spiritual Health Association (Victoria, Australia) and its partners. Many common themes such as motivation, culture, purpose and areas for improvement have been identified and are further examined. Recommendations such as greater emphasis on the professionalism in the sector, broader inclusions of sessions across culture and ethnicity and the development of cross disciplinary communication skills are made for the future of this program. [ABSTRACT FROM AUTHOR]

Purpose: The aim of this pilot feasibility study was to evaluate the effectiveness of the group VietSpeech SuperSpeech program targeting speech skills and home language maintenance via telepractice. Method: In Stage 1, using a case-control design, 30 Vietnamese-English-speaking children were assessed in English and Vietnamese, and parents completed questionnaires about speech and language competency and practices. During Stage 2, children were allocated to intervention (n = 14) or control (n = 16) conditions. COVID-19 restrictions resulted in changes including nonrandom allocation. Online group intervention targeting speech, home language maintenance, and multilingualism as a superpower was delivered 1 hr/week for 8 weeks. For Stage 3, assessments were undertaken approximately 10 weeks after the pre-intervention assessment. Results: Parents in the intervention group significantly increased encouragement of their children to speak Vietnamese. The intervention group significantly increased intelligibility in English. Growth of Vietnamese vocabulary was faster for the control group. There was a moderate effect of intervention for children's perception of being happy talking in Vietnamese and English. There was no significant mean change from pre- to post-intervention compared with the control group for measures of speech sound accuracy in Vietnamese or English, Vietnamese intelligibility, English vocabulary, or hours of Vietnamese spoken each week. Conclusions: This study presents preliminary evidence that this 8-hr online group program targeting speech skills and home language maintenance had some impact on Vietnamese-Australian children's speech and home language maintenance. Further research involving a randomized trial is warranted. [ABSTRACT FROM AUTHOR]

While several competency frameworks have been proposed for Human Factors and Ergonomics (HFE) practitioners, these are not commonly based on structured analyses. The aim of this research was to develop a sociotechnical systems model of the HFE practitioner role in Australia and identify the competencies required to fulfil the role. Study One applied the Work Domain Analysis phase of cognitive work analysis (CWA) to model the HFE practitioner role. Model refinement was undertaken with seven subject matter experts. In Study Two, the model was used to elicit the competencies (knowledge, skills, abilities, other characteristics) required for successful performance, via a survey of 28 HFE practitioners. Most competencies related to skills (i.e. communication skills) and knowledge (i.e. domain knowledge). Gaps in competencies were also identified, linked to a lack of HFE education pathways in Australia. The findings have practical utility for designing HFE practitioner roles and educational programs. Practitioner summary: Cognitive work analysis provided a structured analysis of the role of the Human Factors and Ergonomics (HFE) practitioner and to support the identification of competencies. The results suggest that HFE practitioners are generalists rather than specialists and have implications for the job design and education of HFE practitioners. Abbreviations: BCPE: board of certification in professional ergonomics; CIEHF: chartered institute of ergonomics and human factors; CWA: cognitive work analysis; HFE: human factors and ergonomics; HFESA: human factors and ergonomics society of Australia; IEA: International Ergonomics Association; KSAO: knowledge, skills, abilities and other characteristics; O*NET: occupation information network; SME: subject matter expert; SRK: skills, rules, knowledge; UK: United Kingdom; USA: United States of America; WDA: work domain analysis [ABSTRACT FROM AUTHOR]

From 2015, Australian universities will be required to demonstrate that their programmes explicitly teach and assess achievement of, knowledge and skills, and the application of both as specified by the Australian Qualifications Framework (AQF). Over the last twenty years, the sector has applied significant effort and resources to embedding the development of skills through tertiary programmes. Despite these national and institutional efforts, employer and industry concerns remain about the quality of graduate skills. The authors propose a 'massive open online course' (MOOC) approach to teaching and assessing AQF required skills. As an example, the paper identifies the skills MOOCs that would need to be developed by experts in each skill area for AQF level 9 masters by coursework programmes. The proposed MOOC would include assessment tasks and rubrics allowing students to develop and demonstrate achievement of the AQF required skills. The assessment tasks could be used by institutions to provide evidence of attainment of coursework masters standards. [ABSTRACT FROM AUTHOR]

Patient satisfaction is important to patient outcomes. Previous attempts to conceptualize satisfaction have often taken an atheoretical approach and focused on doctors' communication skills. Patients are becoming more active health consumers involved in their health care and current definitions of patient satisfaction may not accurately reflect patient expectations about their health consultations. Earlier research found that meeting patients' emotional needs - through empathy and patient-centered communication - is important to patient satisfaction. New research is needed to explore how those needs can be met given the changing trend in patient behaviors and the focus on patient-centredness. This study employed two communication theories - the Willingness to Communicate Model and Communication Accommodation Theory - to consider both patients' communicative decisions, and the intergroup features of the health context that can influence communicative behaviors. Two hundred and fiftythree patients from health clinics in Canada and Australia described what satisfaction meant to them, and identified what aspects of their health consultation were satisfying (or not), and we investigated their perceptions of doctor's emotional expression. Results suggest that patient perceptions of their participation in the consultation predicts their perceptions of doctor emotional expression, and their satisfaction with the consultation. Patients want both emotional and medical needs met in an environment that balances interpersonal and intergroup communication. Our findings suggest the need to expand current definitions of patient satisfaction, patient-centredness and emotional expression. We discuss the implications of these findings for health practitioners and consider future research that addresses the need for more individualized health care. [ABSTRACT FROM AUTHOR]

The study outlined in this paper tested the application of the Model of Empathic Communication (MEC) (Suchman et al 1997) to medical interviews of culturally and linguistically diverse (CALD) medical students at an Australian university. It examined the extent to which this model accounts for CALD medical student behaviour and considered the potential role of the model in teaching empathic communication skills. Using the model, the study involved a descriptive, qualitative analysis of the examination performances of 21 first-year CALD medical students. Consistent with the model, the CALD students missed opportunities to demonstrate empathic skills by using terminators, which directed the interviews away from any stated emotions. The patients, who were played by actors, responded to these missed empathic opportunities by escalating their attempts to convey their emotional messages. The MEC appears to be a useful tool for mapping and understanding where CALD medical students miss opportunities to recognise, explore and acknowledge direct and indirect expressions of feelings. The model has the potential to be used in medical education curriculums as a teaching tool to raise awareness of the behavioural and verbal skills required in patient-clinician empathic interactions and to facilitate the teaching of these skills. [ABSTRACT FROM AUTHOR]

Internationally, the evidence about the successful design of refugee settlement programs is limited. To help address this gap, we examined staff practices within a program that aimed to advance the education, employment and empowerment of women from refugee and migrant backgrounds in communities in Northern New South Wales and South East Queensland in Australia. We engaged staff in collaborative critical reflection about their practice. Viewed through intersectionality, our findings revealed the empowering practice of staff in program design, in the ways that they worked together as a team and in their collaboration with broader supportive social networks. This practice was crucial to the program's success and informed staff' conceptualisation of what constituted that success. In brief, this study revealed the complex, often subtle features of professional practice that strives to be empowering in both the delivery of social service programs in this field and in the conceptualisation of program success. Future research is needed to acknowledge and support the developing practice wisdom in this field. [ABSTRACT FROM AUTHOR]

BACKGROUND: Migrant workers have been identified in Europe, North America, Asia and Australia as a particularly vulnerable working population with a higher risk of work-related injury and mortality compared to non-migrant workers. Lack of English language proficiency is associated with an increased risk of work-related injury. Whether lack of English proficiency influences post-injury recovery or return to work outcomes remains unknown. OBJECTIVE: Using administrative data from a population based workers' compensation dataset in the state of Victoria, Australia, we aimed to examine work-related injury rates, worker characteristics and compensation outcomes in workers who were not proficient in English. We hypothesized that the use of an interpreter service would be associated with a poorer post-injury recovery profile and worse return to work outcomes. METHODS: WorkSafe Victoria accepted non-fatal claims for injuries and illnesses reported between January 1, 2003, and December 31, 2012 by workers aged 15 to 74 (n = 402, 828 claims) were analysed. Consistent with prior research, we selected "use of an interpreter service" as the indicator of English language proficiency. The total and categorical compensable cost of recovery was used as recovery outcomes. RESULTS: Of these claims, 16,286 (4%) involved the use of an interpreter service (LOTE workers). Our analysis revealed that Victorian injured LOTE workers have significantly different demographic, occupational and injury characteristics compared to non-LOTE injured workers. Furthermore, we present novel evidence that LOTE status was associated with poorer long-term injury outcomes, observed as a greater healthcare utilisation and larger paid income benefits, after controlling for occupation, employment status and injury type compared to non-LOTE injured workers. CONCLUSIONS: These data suggest that English language proficiency is associated not only with the risk of work-related injury but also to the long-term recovery outcomes. We conclude that despite access to language interpreter services, injured LOTE workers experience English language proficiency dependent, and injury severity independent, recovery barriers which need to be overcome to improve long term recovery outcomes. [ABSTRACT FROM AUTHOR]

This article investigates how young Australians who consume both Japanese and Korean popular culture conceptualise their multicultural identities. Through semi-structured interviews with 14 fans, I chart how they first encountered Japanese and Korean popular culture texts within the Australian mediascape and how this discovery impacted their self-identities. I then analyse the interviews to argue that these fans mobilise their consumption of East Asian popular culture to position themselves as more "Asia literate" than the general Australian public. In so doing, I demonstrate that continued consumption of both Japanese and Korean popular culture in the Australian context potentially boosts intercultural communicative competence and thus provides consumers with a cosmopolitan identity. I argue that this cosmopolitanism is based in perceptions of a heightened tolerance for cultural difference that allows the fans to destabilise "monocultural" understandings of Asia that are common in Australia. [ABSTRACT FROM AUTHOR]

Aims and objectives: To understand the attitudes and perceptions of older people with limited English proficiency (LEP) and healthcare workers to using mobile translation technology for overcoming language barriers in the healthcare setting. Background: Australia's cohort of people aged 65 and over has a sizeable population with LEP. In healthcare settings, difficulties with communication may potentially result in inadequate care. Mobile language translation applications have been identified as a potential way to improve communication between patients and healthcare staff when used as an adjunct to professional interpreters in low‐risk scenarios; however, the perceptions of the use of mobile translation applications for such communication is unknown. Methods: A multi‐method design was used. Focus group discussions were conducted with older people from culturally and linguistically diverse (CALD) backgrounds and nursing and allied health professionals to understand their perceptions of translation technology. Qualitative data were analysed using inductive content analysis. Qualitative findings were reported using the Standards for Reporting of Qualitative Research (SRQR) checklist. Participants also appraised three existing translation apps via survey and results were analysed using descriptive statistics. Results: Overall, older people from CALD backgrounds (n = 12) and healthcare staff (n = 17) agreed that translation technology could play a role in reducing communication barriers. There was enthusiasm amongst older people to learn and use the technology, while healthcare staff saw the potential to address communication barriers in their own work. Barriers identified by older people and healthcare staff included: accuracy of translation and phrases, possible technological learning curves, risk of mistranslation in high‐risk conversation and inability to check accuracy of translation. Fixed‐phrase translation apps were seen as more favourable than real‐time voice‐to‐voice mobile translation applications. Conclusions: Older people from CALD backgrounds and healthcare staff were open to the use of mobile translation applications for everyday healthcare communications. Relevance to clinical practice: Translation applications may have a role in reducing language barriers in everyday healthcare communication but context, accuracy and ease of use need to be considered. [ABSTRACT FROM AUTHOR]

Linguistic and ethnic diversity is a feature of patient profiles at almost all public healthcare facilities in urban areas in Australia. Patients with limited proficiency in the socially dominant language – in this case Limited English proficiency (LEP) patients – commonly form a significant patient group in public healthcare settings. Communication barriers that exist between patients and healthcare professionals necessitate the provision of translation and interpreting (T&I) services. This study presents longitudinal data from Melbourne, Australia, on the provision of (T&I) services together with patient length of stay (LOS) and patient readmission rates over a 10‐year period at a large, public healthcare provider. Patient LOS and patient readmission rates are key metrics for effective diagnosis and treatment of patients and commonly used to measure the performance of various aspects of healthcare provision. The augmentation of T&I services within a general policy of patient‐centred care is shown to accompany decreased LOS and lower readmission rates for LEP patients. [ABSTRACT FROM AUTHOR]