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Research on government service quality can help ensure the success of digital government services and has been the focus of numerous studies that proposed different frameworks and approaches. Most of the existing studies are based on traditional researcher-led methods, which struggle to capture the needs of citizens. In this paper, a citizen-feedback-based analysis framework was proposed to explore citizen demands and analyze the service quality of digital government. Citizen feedback data are a direct expression of citizens' demands, so the citizen-feedback-based framework can help to obtain more targeted management insights and improve citizen satisfaction. Efficient machine learning methods used in the framework make data collection and processing more efficient, especially for large-scale internet data. With the crawled user feedback data from the Q&A e-government portal of Luzhou, Sichuan Province, China, we conducted experiments on the proposed framework to verify its feasibility. From citizens' online feedback on Q&A services, we extracted five service quality factors: efficiency, quality, attitude, compliance, and execution of response. The analysis of five service quality factors provides some management insights, which can provide a guide for improvements in Q&A services. [ABSTRACT FROM AUTHOR]

The unidirectional consolidation theory of soils is widely used in certain conditions and approximate calculations. The multidirectional theory of soil consolidation is more reasonable than the unidirectional theory in practical applications but is much more complicated in terms of index determination and solution. To address the above problem, in this paper, we propose a deep learning method using physics-informed neural networks (PINN) to predict the excess pore water pressure of two-dimensional soil consolidation. In the proposed method, (1) a fully connected neural network is constructed; (2) the computational domain, partial differential equation (PDE), and constraints are defined to generate data for model training; and (3) the PDE of two-dimensional soil consolidation and the model of the neural network are connected to reduce the loss of the model. The effectiveness of the proposed method is verified by comparison with the numerical solution of PDE for two-dimensional consolidation. Moreover, the FEM and the proposed PINN-based method are applied to predict the consolidation of foundation soils in a real case of Sichuan Railway in China, and the results are quite consistent. The proposed deep learning approach can be used to investigate large and complex multidirectional soil consolidation. [ABSTRACT FROM AUTHOR]