Search

Organization students and scholars are able to trace the rise of aesthetics in management studies through the papers presented in this volume. The papers are arranged for individual review or thematic explorations of aesthetic thinking; including review papers and articles that focus on fashion, narrative, theatre, music and craft. This volume is a major contribution for those seeking alternatives to rational and positivist perspectives on management and who are willing to explore those alternatives beyond the usual disciplinary bases.

Management Research: European Perspectives brings together experts in the field to take stock of European management research and reflect on its distinctiveness. Building on a successful series of papers published in the European Management Journal, this book contains international contributions providing a range of scholarly perspectives on the reality of European management research.The state of management scholarship has recently been a topic of great interest, focusing on such matters as the role of universities versus businesses in shaping research agendas, the so-called ‘rigour–relevance'debate, the use of measurements in quality assessment of research outputs, the role of journal rankings, and the merits of the journal review system. Missing, however, is any discussion of what, if anything, constitutes a European approach to management research, how does it differ from other styles used in the rest of the world and why is there a need for such distinctiveness? It has been noted that European management scholars have a lower success rate for publishing theoretical papers than their North American counterparts, which is surprising given that Europe has been the cradle of many generative intellectual traditions. European scholars may be the heirs to those traditions, but they are sometimes criticised for failing to channel this legacy into authoritative theoretical contributions in elite US-based management journals. This book provides insightful contributions to the debate and offers critical reflections on what European-based scholars have to offer the study of management.

How can we tell our stories differently? How can we go beyond the academic article or sustainability report? All reports and all scholarly pieces are narratives of a sort, each choosing which evidence suits and each having some sense of beginning, middle and end.Through their use of fiction, art and poetry the seven papers in this Special Issue of The Journal of Corporate Citizenship are challenging what might typically be expected as the form of an academic article. These challenges include identifying silent voices, linking of our hands, hearts and heads via art, a poem, a napkin to communicate, the life of an average academic, stories of gladiatorial combat for promotion, and a man's day in a non-specific future. This mix of challenge in both form and message contributes to the ability of the papers to advance understanding, and reinforces how an innovative approach to conveying the message can advance debate.

The last few centuries have seen paper-based documents and manuscript signatures dominate the way businesses enter into a contractual relationship with each other. With the advent of Internet, replacing paper-based contracts with B2B electronic contracts is a possibility. However, an appropriate technology and an enabling legislation are crucial for this change to happen. On the technology front this feature has the potential to enable business executives to sit in front of their computer and sign multi-million dollar deals by using their electronic signatures. On the legal front various pieces of legislation have been enacted and policies developed at both national and international levels to give legal recognition to such type of contracts. This book presents the findings of an empirical study on large public listed Australian companies that examined businesses'perception towards the use of electronic signatures in B2B contracts. Essentially, it identifies six key factors that create a disincentive to businesses to move from the practice of paper- based signatures to the new technology of electronic signatures. This book offers legal practitioners, academics and businesses insights into issues associated with the use of electronic signatures and suggests a number of measures to promote its usage in B2B contracts.

The papers in this volume were fIrst presented at a symposium on'An Expanded Public Role in Job Training? The Issue of Market Failure in the Provision of Training.'The symposium took place in May, 1989. It was sponsored by the LaFollette Institute of Public Affairs at the University of Wisconsin, Madison. JozefRitzen, then in Madison on leave from Erasmus University in the Netherlands, organized the symposium. Subsequently he became Minister of Education and Science for the Netherlands. He asked David Stern to fInish the work of editing the papers for publication. All the papers have been revised in light of comments by discussants at the symposium, as well as subsequent comments by the editors and outside reviewers. INTRODucrroN AND OVERVIEW Jozef M. M. Ritzen Erasmus University Rotterdam Minister of Education and Science The Netherlands David Stem School of Education University of California, Berkeley Two factors are contributing to an increased interest in the training of adult employees. First, there is the present high rate of change in the technologies embodied in products and in production processes. This enhances the negative effect of the undersupply of training on economic growth. Higher levels of training would provide a more fertile environment for technological change. The second factor is the aging of the population.

Patient self-reported data has become increasingly important in today's clinical trials. Trials in some disease indications rely upon patient recorded diary data as the primary endpoint to demonstrate drug efficacy - including, for example, indications such as insomnia, migraine and pain. In addition, improvements in quality of life measured using patient questionnaires can now be included as claims on drug labelling. Traditionally these data have been collected using paper questionnaires and diaries issued to subjects. Regulators and the industry have become increasingly aware of the limitations of recording patient reported outcomes data on paper including data quality and integrity issues. As a result there is a growing interest in collection of patient reported outcomes data using electronic means (ePRO). Solutions include handheld PDAs, Interactive Voice Response (IVR) systems, and other site-based hardware such as touchscreen PCs. Recently, there has been much open debate with the regulators around the use of ePRO in clinical drug submissions. US and European agencies have approved new drugs that have included ePRO data in the submission dossier, but there are many questions around the adoption of the technology that concern the community. These include: ¢ How should instruments developed on paper be adapted for electronic use, and what degree of validation should be done between paper and electronic forms? ¢ How can researchers ensure they are complying with regulatory requirements including the PRO guidance published by FDA in 2009 when using ePRO solutions? ¢ Can fewer patients be exposed in a clinical trial as a result of improved data quality obtained using electronic diaries? ¢ What type of solution should be used for certain patient populations and protocols, and how can ePRO solutions be designed optimally to increase patient acceptability and compliance? Bill Byrom and Brian Tiplady's ePro addresses all these issues, reviews the new FDA guidance, and provides a very contemporary view on this important subject.

What is dignity in and at work? How is it experienced differently by different groups of working people?Are there enduring divisions of dignity: unequal access to what is accepted to be a fundamental human right?How can we ensure that continued opportunities are available for the creation, maintenance and restoration of dignity at work?This edited collection of papers investigates the concept of dignity and what it means to people in their working lives: how we are perceived and valued as people in the workplace.Contributors to over a century of social and organizational analysis have talked about dignity at work, but the discussion has tended to take place under headings such as citizenship, satisfaction, mutuality, pride in work, responsible autonomy and ontological security, or to focus on mismanagement, over-long hours, a poor working environment, workplace bullying and harassment as the central facilitator of indignity at work.Dignity in and at work is a far more complex phenomenon than these representations would suggest. Neither is it enough to suggest that equal opportunity, work life balance and anti-bullying policies restore dignity to work, valuable interventions though they are in themselves. The papers featured in this edited collection suggest that we see dignity reordered and experienced in different ways depending on our own circumstances and viewpoints.

This is not a definitive history of corporate citizenship but for anyone interested in the who, what, why and how of this subject there are some very significant papers which may become definitive for scholars and reflective practitioners. Just as many people cannot imagine a world without mobile telephony and the Internet, and seem not to care or wonder how we got here, so too it is forgotten that much that is now taken for granted in terms of corporate reporting and accountability has been, and still is, the result of a hard struggle.

This book offers an up-to-date and comprehensive picture of the Vietnamese economy, which is the fast-growing economy in Southeast Asia. The country has invested heavily in education, health, and development infrastructure across the country. Progress in recent decades has been strong and Vietnam has attracted significant relocation and outsourcing of production from The Organization for Economic Cooperation and Development (OECD) countries. In the recent years, much of the foreign direct investment from China has been channeled to Vietnam. The state's development policy has created optimal conditions for further expansion of production, supply chain, education and finances. Investment in education, health, infrastructure, administration and regulations is facilitating investment inflows, technology transfer and spillover to the growing national companies. The educated young population and disciplined labor force have provided a strong basis for the growth of the economy. The high level of productivity, improved quality of products, low and competitive cost of production, and over 100 million people provide a strong base for a continuous economic growth. This edited volume, brings together selected papers presented at The 5th International Conference on Business (ICB 2023), providing good insights into the features of the economy and its development potential. They provide an up-to-date overview and an empirical research-based picture of the recent trends in Vietnam's economic development. The book would be a useful read for educators, undergraduate and graduate students, domestic and foreign investors, government agencies, provincial and industrial sector decision-makers, trade partners, libraries, individual researchers, and professional and practitioners. It helps to fill the gap in knowledge and inform development planners and investors about different sectors of the Vietnamese economy and its development potential.

In recent times, physicists have come to appreciate information's central role in the universe's grand plan. That and the fact that an explicit understanding of the informational relationships involved may well be key to unlocking many of the universe's deepest secrets. That makes the birth of both Computer and Information Science not only essential to the explosion of modern technological success, but also to our understanding of reality itself. In recognizing that, what unfolds is a story not only about Alan Turing and his pioneering colleagues, but also great thinkers like Albert Einstein, Michael Faraday, Ludwig Wittgenstein and others. It therefore pulls in much of modern history and touches on seminal events like the birth of the atomic bomb. It also hints at the reasons behind the various social and political divides we see in the world today. So, in many ways, the story of how we became more informed about information is also the story of the modern age. What you will read of here is the role that information plays in that ongoing saga and many of the twists and turns that have brought us to where we are with information today. In it you will learn that, unbeknown to Turing and others, their work would not only help overthrow the Nazis and thaw the chilling atmosphere of the Cold War to come, but also echo down the ages to remain relevant in a conflict still raging today. That sees the Computer and Information Scientists at loggerheads as they fight to find a right and justifiable place for meaning in information's definition. About The Open Group Press The Open Group Press is an imprint of The Open Group for advancing knowledge of information technology by publishing works from individual authors within The Open Group membership that are relevant to advancing The Open Group mission of Boundaryless Information Flow™. The key focus of The Open Group Press is to publish high-quality monographs, as well as introductory technology books intended for the general public, and act as a complement to The Open Group standards, guides, and white papers. The views and opinions expressed in this book are those of the authors, and do not necessarily reflect the consensus position of The Open Group members or staff.

The TOGAF® Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method. This is the book you need to prepare for the TOGAF Business Architecture Foundation qualification. This edition is aligned to the TOGAF Standard, 10th Edition. It includes an overview of every learning outcome included in the TOGAF Business Architecture Syllabus and in-depth coverage on preparing and taking the TOGAF Business Architecture Foundation examination. It includes Key Learning Points, exercises and challenging Test Yourself questions for each part of the syllabus, together with a Test Yourself examination paper that you can use to test your readiness to take the official TOGAF Business Architecture Foundation examination. The audience for this Study Guide is: Individuals, such as those responsible for business planning, who wish to apply the TOGAF Business Architecture approach in their working environment Individuals needing to gain competencies in TOGAF Business Architecture techniques Individuals who wish to become qualified as part of their own professional development A prior knowledge of Enterprise Architecture is advantageous but not required. Topics covered include: An introduction to TOGAF certification and the TOGAF Business Architecture Foundation qualification, including the TOGAF Business Architecture Foundation examination The concepts of Enterprise Architecture and the TOGAF Standard; this includes the TOGAF Architecture Development Method (ADM), the contents of the TOGAF framework, and the TOGAF Library The key terminology of TOGAF Business Architecture An introduction to the TOGAF ADM, including the objectives of the ADM phases, and how to adapt and scope the ADM for use How business modeling relates to the TOGAF Standard, the impact and benefits of business models, and examples of different representations of business models How to define business capabilities, how they can be modeled, and how to map them to other business perspectives Value streams and value stream mapping; the benefits, the different approaches to value stream analysis, the relationship to other Business Architecture concepts, and how to apply value streams How to apply information mapping when developing a Business Architecture How to apply organization mapping when developing a Business Architecture How to apply the TOGAF Business Scenario method How a Business Architecture is developed with the TOGAF ADM

The TOGAF® Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method. This is the book you need to prepare for the TOGAF Enterprise Architecture Foundation qualification. This edition is aligned to the TOGAF Standard, 10th Edition. It includes an overview of every learning outcome included in the TOGAF Enterprise Architecture Level 1 Syllabus and in-depth coverage on preparing and taking the TOGAF Enterprise Architecture Part 1 examination. It includes Key Learning Points, and challenging Test Yourself questions for each part of the syllabus, together with a Test Yourself examination paper that you can use to test your readiness to take the official TOGAF Enterprise Architecture Part 1 examination. The audience for this Study Guide is: Individuals who need a basic understanding of a proven Enterprise Architecture methodology Professionals who work for or join an organization applying the TOGAF Standard Individuals who need to start to learn the TOGAF method Individuals who want to achieve the TOGAF® Enterprise Architecture Practitioner qualification in a stepwise manner, or other certifications and certification credentials from The Open Group where this certification is a prerequisite A prior knowledge of Enterprise Architecture is advantageous but not required. Topics covered include: An introduction to TOGAF certification and the TOGAF Enterprise Architecture Foundation qualification, including the TOGAF Enterprise Architecture Part 1 examination The concepts of Enterprise Architecture and the TOGAF Standard The key terminology of the TOGAF Standard The Architecture Development Method (ADM) cycle and the objectives of each phase, and how to adapt and scope the ADM for use The techniques available to support the ADM Applying the ADM, including iteration, partitioning, and application in a digital enterprise How Architecture Governance contributes to architecture development Architecture content – the outputs produced while executing the ADM

The TOGAF® Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method. This is the book you need to prepare for the TOGAF Business Architecture Foundation qualification. This edition is aligned to the TOGAF Standard, 10th Edition. It includes an overview of every learning outcome included in the TOGAF Business Architecture Syllabus and in-depth coverage on preparing and taking the TOGAF Business Architecture Foundation examination. It includes Key Learning Points, exercises and challenging Test Yourself questions for each part of the syllabus, together with a Test Yourself examination paper that you can use to test your readiness to take the official TOGAF Business Architecture Foundation examination. The audience for this Study Guide is: Individuals, such as those responsible for business planning, who wish to apply the TOGAF Business Architecture approach in their working environment Individuals needing to gain competencies in TOGAF Business Architecture techniques Individuals who wish to become qualified as part of their own professional development A prior knowledge of Enterprise Architecture is advantageous but not required. Topics covered include: An introduction to TOGAF certification and the TOGAF Business Architecture Foundation qualification, including the TOGAF Business Architecture Foundation examination The concepts of Enterprise Architecture and the TOGAF Standard; this includes the TOGAF Architecture Development Method (ADM), the contents of the TOGAF framework, and the TOGAF Library The key terminology of TOGAF Business Architecture An introduction to the TOGAF ADM, including the objectives of the ADM phases, and how to adapt and scope the ADM for use How business modeling relates to the TOGAF Standard, the impact and benefits of business models, and examples of different representations of business models How to define business capabilities, how they can be modeled, and how to map them to other business perspectives Value streams and value stream mapping; the benefits, the different approaches to value stream analysis, the relationship to other Business Architecture concepts, and how to apply value streams How to apply information mapping when developing a Business Architecture How to apply organization mapping when developing a Business Architecture How to apply the TOGAF Business Scenario method How a Business Architecture is developed with the TOGAF ADM

Today, modern business is adrift in a sea of connectivity and potential. Where once an organization's IT needs could be met from within its four walls, we now see many mission-critical systems reaching out beyond an enterprise's traditional boundaries. This is pushing solutions design well beyond the comfort zone of Enterprise Architecture and out into a world of hyper-enterprise systems. This is a world of complexity and scale, where the changing status quo demands that organizations keep up or die. To survive, their IT systems must also evolve as the context of their environment(s) ebbs and flows. The result is a dynamic, interconnected web of critical business advantage, balanced against uncertainty and risk, and infused with AI. This is the world of Ecosystems Architecture. This book will introduce you to the challenges of designing hyper-enterprise IT systems and the tools you will need as the era of Ecosystems Architecture dawns. It explains the proximity of new thinking to long-held architectural tenets and outlines how and why thinking has moved on. It also reviews existing frameworks and explains how and why they fit into the broader landscape of architectural thinking. About The Open Group Press The Open Group Press is an imprint of The Open Group for advancing knowledge of information technology by publishing works from individual authors within The Open Group membership that are relevant to advancing The Open Group mission of Boundaryless Information Flow™. The key focus of The Open Group Press is to publish high-quality monographs, as well as introductory technology books intended for the general public, and act as a complement to The Open Group Standards, Guides, and White Papers. The views and opinions expressed in this book are those of the authors, and do not necessarily reflect the consensus position of The Open Group members or staff.

The format of this monograph is three essays, which we arrived at after spending a year writing over one hundred pages of what we even­ tually realized was a tedious reworking of old material. So we started over determined to write something new. At first we thought this approach might not work as a coherent mono­ graph, which is why we chose the essay format rather than chapters. As it turns out, there is a common thread—namely the directional distance function, which also gave us our title. As you shall see, the directional distance function includes traditional distance functions and efficiency measures as special cases providing a unifying framework for existing productivity and efficiency measures. It is also flexible enough to open up new areas in productivity and efficiency analysis such as environmen­ tal and aggregation issues. That we did not see this earlier is humbling; a student at a recent conference raised his hand and asked'Why didn't you start with the directional distance function in the first place? In­ deed. This manuscript is intended to make up for our earlier oversights. This monograph contains papers coauthored with Wen-Fu Lee and Osman Zaim and one paper written by two former students, Hiroyuki Fukuyama and Bill Weber. We thank them for their contributions. An­ other former student, Jim Logan (Logi) read and critiqued the manu­ script for which we are grateful.

The BIAN Data Architecture & Design Specialist exam leads to the official BIAN Data Architecture & Design Specialist Certification by the Banking Industry Architecture Network. It is carried out by Van Haren Learning Solutions. The BIAN Data Architecture & Design Specialist Certification exam tests the training participant's knowledge of the approach used to create and manage the BIAN Reference Data Architecture for the Financial Industry. t tests their ability to describe the added value this model can provide for the Financial Industry and its service providers. By successfully passing the BIAN Data Architecture & Design Specialist Exam, participants will achieve the BIAN Data Architecture & Design Specialist level certification which assures they have been audited and have successfully mastered the required BIAN Data Architecture & Design Specialist level. The BIAN Data Architecture & Design Specialist Certification level includes the knowledge and understanding of the general design principles and elements of BIAN's Reference Architecture for the Financial Industry. But the main objective is to understand and be able to apply BIAN's approach to creating and managing its Business Object Model. This includes an understanding of the documentation conventions in the ArchiMate and UML languages, used to represent and manage the BIAN Business Object Model as a Reference Data Architecture for the Financial Industry. It includes an understanding of, and the ability to apply, the Business Object Modeling approach and its Patterns. The BIAN Data Architecture & Design Specialist Certification level includes the ability to describe the added value the BIAN Object Model, as an enterprise data model, can provide to the financial industry and its service providers. The BIAN certification exam is intended for professionals in the financial services industry such as: data architects and data modelers at both enterprise and solution level as well as consultants and service providers that operate in the financial services industry. Key Benefits of the BIAN Data Architecture & Design Specialist Certification It enables data professionals to leverage the benefits of BIAN and the BIAN BOM It increases the knowledge and general skills of professionals regarding data modeling, the BIAN BOM and Control Records and enables the creation of a more effective and transparent data architecture. It provides professionals and their organizations with a competitive advantage. It is a hallmark for the professionalism of banking professionals and banking architects active with data. Number of questions: 60 Duration(minute) of exam: 60 min. Pass Mark –: 70% Open/Closed book: closed Language: English Paper based & online availability: online availability

The IPMA Research Evaluation Baseline® helps the various users in the field of Project, Portfolio and Program Management to guide the possibilities and results in research and is a systematic and transparent basis for the IPMA Research Awards, Best Paper Prizes and the IPMA Research conferences. The main purpose of the IPMA Research Evaluation Model (REM) is to guide diff erent user groups to evaluate the capability and achievements of their research conducted in the domain of PPP management. The IPMA REB® can be used by these organizations and/or individuals for developing their internal research evaluation system, such as research funding agencies, research performing organizations, research customers, researchers (scientists), research evaluators, research managers, students/supervisors, and so on. Foreword Executive summary Contents List of figures List of tables Abbreviations and acronyms Terms and definitions 1. Introduction 2. Purposes and intended users of IPMA Research Evaluation Baseline (IPMA REB) 2.1. Purpose of IPMA REB 2.2. Main user groups of IPMA REB 3. Introduction to the IPMA Research Evaluation Model (IPMA REM) 3.1. Principles behind the model design 3.2. Structure of the model 3.3. Interactions between the model areas 4. IPMA REM and the research evaluation criteria A. Criteria for the area Research Problem B. Criteria for the area Research Processes C. Criteria for the area Research Results D. Criteria for the area Research People 5. Research evaluation 5.1. Approaches to the research evaluation 5.2. Evaluation during different research phases 5.3. Research evaluator: role and competences 5.4. Research evaluation process 5.5. Scoring in the research evaluation Annex A Introduction to IPMA Global Research Awards A.1. IPMA Global Research Awards Categories A.2. The benefits of applying for the IPMA Global Research Awards A.3. The IPMA Global Research Awards Application and Evaluation Process A4. The IPMA Research Achievement Awards Nomination and Decision Process References

We are delighted to introduce the Virtual Conference on Social Science In Law, Political Issue And Economic Development 2020 with theme “Realizing Society 5.0 for a Better Life”. The technical program has brought researchers and practitioners around the world to a good forum for discussing, leveraging and developing all scientific and technological aspects that are relevant to economic business, education and humanities. Moreover, it is a great pleasure to have the keynote and invited speakers of VCOSPILED 2020, Prof. Dr. Pujiono, Assoc. Prof. Ilham Sentosa, Ph.D and Dr. Siska Diana Sari, S.H., M.H who will share their knowledge and best innovative research findings in economic business, education and humanities. This conference is held by Kresna Acitya Media Nusantara in collaboration with Universitas Muhamadiyah Sidoarjo and Relawan Jurnal Indonesia. Kresna Acitya Media Nusantara is a company that is dedicated to maximize the impact of scientific publication, and Relawan Jurnal Indonesia, is a non-profit organization in the field of scientific publication. The conference will be held virtually using Zoom webinar on October 15, 2020. This conference has successfully acquired 180 participants and 55 presenters from 4 countries, Indonesia, Malaysia, Taiwan and Uzbekistan. Thus, all selected papers will be submitted for publication to our publishing partner SCIENDO. We hope that the future VCOSPILED 2020 will be as successful and stimulating, as indicated with the contributions presented in this volume. Aims and Scope The VCOSPILED is an academic conference that centered in Social Science In Law, Political Issue And Economic Development, is open and welcoming to contributions from the many disciplines and approaches that meet at the crossroads that is communication study. We are interested in scholarship that crosses disciplinary lines and speaks to readers from a range of theoretical and methodological perspectives. In other words, the VCOSPILED will be a forum for scholars when they address the wider audiences of our many sub-fields and specialties, rather than the location for the narrower conversations more appropriately conducted within more specialized conferences. We suggest the following broad areas of research: Economics & Business Education Humanities Interdisciplinary Studies Policy, Politics, and Communication Editorial Policy VCOSPILED Guidelines for Reviewers VCOSPILED Instruction for Authors VCOSPILED ABSTRACTING & INDEXINGConference is covered by the following services:Baidu ScholarCNKI Scholar (China National Knowledge Infrastructure)DimensionsExLibrisGoogle BooksGoogle ScholarNavigaReadCubeSemantic ScholarTDOne (TDNet)WorldCat (OCLC)X-MOL

Lijken je medewerkers te weinig gemotiveerd? Voor hun dagelijkse werk, voor die organisatieverandering, voor een groot project...­? Of kan je zelf wel een motivatieboost gebruiken? Wanneer lukt het je niet om anderen en jezelf op het werk te motiveren? Schiet de bonus tekort en is het moeilijk om de juiste feedback te geven?Dit boek vertelt leidinggevenden, managers, bedrijfsleiders, hr-medewerkers, preventieadviseurs en iedereen die beter en efficiënter wil motiveren, meer over de ZelfDeterminatieTheorie (ZDT) van Deci en Ryan. Deze theorie werd ontwikkeld op basis van jarenlang, wereldwijd, wetenschappelijk onderzoek. Maar ZDT spreekt vooral aan omdat het een praktisch bruikbare theorie is: je kan ermee aan de slag om je team en de hele organisatie niet alleen'meer', maar vooral ook'beter'te motiveren. ZDT focust op een kwalitatief hoogstaande vorm van motivatie. Ze doorprikt bijvoorbeeld de mythe dat intrinsieke motivatie altijd de beste vorm van motivatie is en stelt een handig ABC van motivatie voorop.Op basis van deze principes en aan de hand van oefeningen en voorbeelden uit de praktijk komt een hele set van tools aan bod die je op weg zetten om anderen en jezelf op het werk te motiveren – en niet zomaar motiveren, maar zonder te controleren. Zo voelen medewerkers zich een pak beter in hun vel, is er minder kans op stress, burn-out en turn-over en zullen ze beter presteren. En dat zorgt voor een boost voor de medewerkers én de organisatie!OVER DE SCHRIJVERSProf. Anja Van den Broeck is werkzaam aan de Faculteit Economie en Bedrijfswetenschappen aan de KU Leuven. In haar onderzoek bestudeert ze hoe en onder welke voorwaarden werknemers optimaal kunnen functioneren op de werkvloer. De zelfdeterminatietheorie vormt de kern van haar onderzoek. Ze bestudeert daarnaast welzijn, burn-out, engagement en job design. Ze publiceerde in de belangrijkste wetenschappelijke tijdschriften in management en arbeidspsychologie en deelt daarnaast graag haar inzichten met organisaties en het ruime publiek.Dr. Hermina Van Coillie is Senior Consultant & Motivation Expert bij Otolith, een adviesbureau dat organisaties naar een hoger niveau van functioneren tilt. Ze doctoreerde aan de KU Leuven (Kwantitatieve en Persoonlijkheidspsychologie) en werkte nog twee jaar als postdoctoraal onderzoeker aan de Faculteit Psychologische en Pedagogische Wetenschappen. Als onderzoeksexpert binnen het onderzoekscentrum van Securex schreef ze ettelijke wetenschappelijke artikelen, white papers en rapporten en verscheen ze vaak in de pers. Ze is een veelgevraagd spreekster over de ZDT en linkt motivatie aan onderzoeksthema's zoals change, stress en leidinggeven. Ze is ook docent aan de Ehsal Management School en de Arteveldehogeschool.

Herbert William Heinrich has been one of the most influential safety pioneers. His work from the 1930s/1940s affects much of what is done in safety today – for better and worse. Heinrich's work is debated and heavily critiqued by some, while others defend it with zeal. Interestingly, few people who discuss the ideas have ever read his work or looked into its backgrounds; most do so based on hearsay, secondary sources, or mere opinion. One reason for this is that Heinrich's work has been out of print for decades: it is notoriously hard to find, and quality biographical information is hard to get.Based on some serious'safety archaeology,'which provided access to many of Heinrich's original papers, books, and rather rich biographical information, this book aims to fill this gap. It deals with the life and work of Heinrich, the context he worked in, and his influences and legacy. The book defines the main themes in Heinrich's work and discusses them, paying attention to their origins, the developments that came from them, interpretations and attributions, and the critiques that they may have attracted over the years. This includes such well-known ideas and metaphor as the accident triangle, the accident sequence (dominoes), the hidden cost of accidents, the human element, and management responsibility.This book is the first to deal with the work and legacy of Heinrich as a whole, based on a unique richness of material and approaching the matter from several (new) angles. It also reflects on Heinrich's relevance for today's safety science and practice.

This book presents selected theoretical and empirical papers from the 26th and 27th Eurasia Business and Economics Society (EBES) Conferences, held in Prague, Czech Republic, and Bali, Indonesia. Covering diverse areas of business and management in various geographic regions, it addresses a range of current topics, such as human resources, management, SMEs and marketing. It also includes related studies that analyze management and marketing aspects, e.g. workplace learning, gamification in business, resilience and entrepreneurship, the use of IT tools in small businesses, and dynamic marketing capabilities in an intercultural environment.

This book is a reference for continuous improvement project (CIP) leaders/facilitators in manufacturing and service organizations, students (undergraduate and graduate), academics responsible for managing senior projects (Capstone Projects) and teaching quality courses, and researchers interested in how organizations could produce more effective and efficient continuous improvement initiatives and projects. The authors collected and analyzed information and results from CIPs they facilitated or co-advised, such as the improvement of the service level in a bottle manufacturing organization, reduction of changeover in a brewery manufacturing organization, reduction of ambulance response time, and reduction of scrap in a steel transformation manufacturing organization. Many of the CIPs were previously part of award-winning white papers documenting critical improvements.Throughout this book, readers will learn: different types of CIPs metrics to identify successful CIPs the 53 factors related to CIPs success how to manage CIPs behaviors to achieve outstanding results from CIPs. Three of the chapters are supplemented with three or more case studies. In addition, the final chapter includes a list of behaviors expected from directors, continuous improvement managers, CIP leaders/facilitators, and CIP team members to obtain the major benefits from CIPs.

This book contains selected papers presented at the 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 27-29th November 2019. It was hosted by the Master of Management Program Indonesia University and co-hosts Airlangga University, Sriwijaya University, Trunojoyo University of Madura, and Telkom University, and supported by Telkom Indonesia and Triputra. The seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in business and management area to reflect on current issues, challenges and opportunities, and to share the latest innovative research and best practice. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resources, marketing, operations, finance, strategic management and entrepreneurship.

In this book, the story of how IKEA and its paper producers struggled to solve the problem of creating environmentally friendly paper constitutes the foundation of a discussion of technological development. Through a detailed analysis of the case-study, the authors demonstrate the necessity of including social, technological and economical factors when dealing with such issues.Focusing on the interactive aspects of commercial and technological development, they examine how new solutions are developed and shaped in relation to the different companies and organizations involved. They investigate resources in terms of how they are related and built into other resources through historical and contemporary interaction processes. Their overall emphasis is on dealing with the issue of how different, closely and distantly related companies and organizations are affected when resources are developed.

Buried in paper? As new technologies, threats of litigation, and the onslaught of e-business innovations change the very nature of work, organizations need ways to safely and properly manage information. This revised and expanded edition of Sampson's earlier classic shows how records and information management practices jointly contribute to an organization's financial well being, be it public or private, non- or for-profit. Recordkeeping practices affect business objectives, processes, functions, and ultimately everyone in the organization. This book covers recordkeeping in all media, including paper, microfilm, electronic, and other storage modes.Instead of focusing on records media and information technologies, Sampson shows why organizations must focus on the content and value of records as they are determined by the organization's operating needs, the government's requirements, and relevant legislation. She shows how to create an essential uniformity in records management, one that integrates the many media systems you use into a single master system. Also included is a cautionary section explaining why skillful records and information management is essential to safeguard an organization's legal rights. This book provides fresh management perspectives and new business strategies, showing how to cope with the growing dependence on electronic records.

The implementation of a 1999 White Paper on Rural Development was superseded by the construction boom in the early 2000s, which although bringing welcome jobs to rural areas was an unsustainable form of economic development. As a result, when the crisis hit, it hit rural areas disproportionally hard because neither the development infrastructure nor the strategic ideas were in place to deal with the challenge. Rural economic development issues had fallen in national priorities: in the 2011 Programme for Government, ‘rural'was only mentioned once – and then only in relation to water. With a growing awareness that something needed to be done and done quickly, Prof Cathal O'Donoghue lobbied for and got approval to establish a Commission for the Economic Development of Rural Areas (CEDRA) in 2012. Its work formed the basis of significant policy developments, such as the establishment of a new Government Department and the roll out of an Action Plan for Rural Development. UNLOCKING RURAL POTENTIAL builds upon a decade's analytical work by Prof O'Donoghue as the Head of Teagasc's Rural Economy & Development Programme, as CEDRA's CEO and as a Director of the Burren Lowlands Development Company. The aim is to bring together in an informative non-technical manner issues associated with the rural economy, providing a commentary on the issues and policies that affect Rural Ireland. The book starts with a short history of the rural economy since the 1950s, tracking some of the main trends and drivers. The next chapters define what Rural Ireland is and why we should be concerned about rural development. The middle of the book focuses on policy mechanisms to support jobs built around rural resources, in the local economy or in exporting. It finishes on the governance and policy formation mechanisms needed for sustainable, on-going policy development so as not to repeat the problems of the past. Structured as a series of magazine article-length chapters, UNLOCKING RURAL POTENTIAL deals with myths, discusses challenges and presents solutions to help citizens understand the issues and policies that relate to Rural Ireland.

Besides the BIAN Foundation Certification Courseware (ISBN: 9789401804721) publication you are advised to obtain the publication BIAN Edition 2019 – A framework for the financial services industry (ISBN: 9789401803151). This is the official courseware for accredited BIAN Foundation training. Intended for professionals that aim to pass the BIAN Foundation Exam. The BIAN Foundation Exam is the exam for official BIAN Foundation level certification by the Banking Industry Architecture Network and is carried out by Van Haren Learning Solutions. The BIAN Foundation Certification Exam is to test the delegate's knowledge about the BIAN standard. This is the common framework for banking interoperability issues. By successfully passing the BIAN Foundation Exam delegates will achieve the BIAN Foundation level certification which ensures that they have been audited and have successfully mastered the required BIAN Foundation level. This includes their ability to describe and recognize certain knowledge about BIAN such as: the benefits BIAN provides to financial services providers, the BIAN design principles and artefacts, the abilities to reduce integration cost and maximize interoperability. The BIAN certification exam is intended for professionals in the financial services industry such as: enterprise- and solution architects, consultants, that all operate in the financial services industry. Key Benefits •This certification qualifies professionals and demonstrates their knowledge of BIAN •It is necessary for professionals to have this basic knowledge in order to model a bank to the BIAN standard •It qualifies professionals in the financial services industry to demonstrate that they •have the proper understanding of the standards in architecture required for financial organizations. Number of questions:60 Duration(minute) of exam:60 min. Pass Mark – X% (X marks):70% Open/Closed book:closed Language:English Paper based & online availability:online availability

The twenty-first century has thus far been characterised by a persistent amplification of diverse and interconnected global flows, as well as various attempts to control, harness and channel these flows for individual and collective benefits. Whether we resist, appropriate, or simply observe those forces, for most of us they have meant significant change and adaptation. Conceiving crowdedness broadly, the work in this volume engages with increased exposure to the lives and realities of both proximate and distant others, facilitated by the perpetual motion of globalisation. The chapters approach crowdedness from a range of perspectives. These include a consideration of the expectations of migrating health professionals and the responsibilities of host governments, and humanitarian professionals'perspectives on whether their sector can genuinely localise. Two chapters consider research ethics in development and humanitarian practice respectively, and the final two propose a role for virtue ethics in addressing identity politics and employee motivation. Together these papers demonstrate the broad impacts of globalisation, turning to ethics to inform response and engagement now and in the unpredictable future.

First published in 1999, this volume explores port strategic management in Poland and Germany. It is part of the Plymouth Studies in Contemporary Shipping series represents a unique collection of papers and edited texts from the leading maritime institute in Western Europe at the University of Plymouth. It covers all aspects of the industry from operations through to the logistical framework that supports the sector. Designed both for practising academics and the shipping and ports industry itself, the series, combining the output for some of the leading academic commentators in the world from the UK, Korea, Germany and Poland, is an original and novel contribution to the maritime debate.

First published in 1998, this volume emerged as part of the series Plymouth Studies in Contemporary Shipping, which represents a unique collection of papers and texts edited from the leading maritime institute in Western Europe at the University of Plymouth. Covering research from a range of geographical sectors but with a particular emphasis on Western Europe, developing countries and Eastern Europe the topics covered emerge from the full range of business areas including maritime economics, policy, statistics, logistics, law and business studies. Designed for both the practising academics and the shipping and ports industry itself, this series is an original and novel contribution to the maritime debate. This particular volume focuses on ports in Poland and Eastern Europe more widely as transition economies after the fall of the Soviet Union. Susanne Ferch and Michael Roe examine their use of strategic management systems to determine whether and how the highly turbulent environment is reflected in the systems at Poland's largest ports, Gdynia and Gdañsk. Particular focus is given to inter-port variations.

Volume 22 of Research in Organizational Behavior continues the tradition of innovation and theoretical development with eight diverse papers. Most of these papers present theory and propositions that make linkages between different levels of analysis.

The effective management of innovation is integral to the development of any business. This book provides a collection of articles dealing with creativity in the context of innovation management from an interdisciplinary perspective of business, psychology and engineering. It takes papers from a Special Issue in the International Journal of Innovation and Management, published by World Scientific in 2016, and combines them with original articles written by some of the top academic minds in business and management. It covers topics such as creativity in innovation from a leadership perspective, creativity reduction in avoidance- and approach-oriented persons, creativity techniques and innovation, and the interplay between cognitive and organisational processes.The Role of Creativity in the Management of Innovation gives MBA graduate and undergraduate students, professors and business managers a comprehensive overview of current thinking in the field of business.

This annual series presents research on the theory and practice of management. Volume 9 includes papers presented at the 2003 joint conference of the International Conference on Advances in Management (ICAM) and Korean Association of Public Administration. This volume exemplifies ICAM's comparative orientiation in its broad scope of management perspectives, in its diverse locations of its research as well as its application, and in its comparisons of findings, methodologies, and operational definitions. Part 1,'Organization Theory, Change, and Effectiveness,'discusses the relationship between ethical orientation and crisis management, before and after the World Trade Center attacks, and high success rates of organizational development and modern Hindu work ethics. Part 2,'Behavior and Attitudes in Organizations,'offers a nuanced perspective on organization's behavior, academic wisdom versus practical realities in organization, and regulatory focus as a determinant of occupational status. Part 3,'Business and Society, Ethics and Values,'looks at crises in corporations and government due to corruption and unethical behavior. Part 4,'International and Cross-Cultural Management,'looks at studies on leader power and how it is associated with subordinates'conflict-management strategies and propensity to leave a job in four countries, the role of commitment to change as it is associated with reaction to organizational change in India, and effective management of interdepartmental conflict in Greece. Part 5 looks at the number of levels in multi-level organizational research. This volume will be of particular interest to corporate executives, economists, and labor studies specialists.

Assessment and Development Centres offer a detailed and objective way of assessing your people's potential, whether you are trying to: ¢ establish training and development needs ¢ identify potential for promotion ¢ assess and select new recruits to your organization or using the centre in some other way. To make this assessment possible involves a huge investment in time, money and effort to plan, design, administer and run each centre and to effectively analyse and use all of the data it will generate. These three volumes are designed to help you set up and run your own assessment and development centres within your organization. Alternatively, if you already run centres, the manuals will allow you to evaluate and improve your administration, planning and assessment as well as to introduce new exercises. Volume 3: In-Tray Simulations contains full documentation for the participants, the assessors and the programme manager for running in-tray simulations of varying levels of complexity. Each exercise contains: ¢ briefing papers to explain the exercise to participants ¢ background information ¢ items of correspondence, reports, messages and so on for participants to deal with ¢ guidelines to help assessors evaluate the actions taken and relate these to assessment criteria. Other volumes: Volume 1 Planning and Administration Volume 2 Assessment Activities Each volume is available separately or as a three volume set.

Traditionally, industry has been accused of sacrificing sustainable development in the pursuit of short-term profit. Yet today, under the banner of Corporate Environmental Responsibility (CER), a growing number of business organizations are claiming to be part of the solution rather than part of the problem. So, what is this emerging phenomenon of CER and what does it aspire to achieve? How pervasive is it and what are its implications for both business and the environment? This collection of essential articles and papers maps the development of the CER concept, traces the principal debates concerning its contribution to environmental protection, assesses the evidence as to what extent corporations are seeking to'do well be doing good'and explains why some companies have gone down this path when others, similarly situated, have been unwilling to do so. In essence, it asks: what has CER accomplished, what can it accomplish, and what is beyond its reach?

A Life Worth Living tells the story of Michael Smurfit and the company he built. From humble beginnings, through years of hard work, it documents the Smurfit Group's seemingly inexorable growth, the challenges faced and overcome, and the many deals that continually doubled the size of the business every three or four years. It shows Michael's ‘logical opportunism'in action, and explains how the Smurfit culture and systems provided a world-beating competitive advantage. Born in St Helens, Lancashire in August 1936, Michael Smurfit joined his father's business, Jefferson Smurfit & Sons Ltd. in Dublin, straight from school to learn the papermaking business ‘from the bottom up'. Two years after the company floated on the Irish Stock Exchange, Michael and his brother Jeff became Joint Managing Directors, as Jefferson Senior took on the role of Chairman and Chief Executive. Then followed 30 years of acquisitions, as the Jefferson Smurfit Group became Ireland's first multinational company and one of the largest paper and packaging companies in the world. In 2002, Michael took the Smurfit Group private, retiring as CEO but remaining Chairman. In this role, he steered a merger with Kappa Packaging BV, which successfully refloated in 2007 as Smurfit Kappa Group. Michael's life outside Smurfit – his chairmanship of the Racing Board and of Telecom Éireann; his interest in horseracing; his ownership of The K Club and the triumph that was the Ryder Cup 2006 – all feature, alongside his love and commitment to his family. Truly, a life worth living.

The key aim of the volume of original papers on the theory and practice of ODE featured in Organization Design and Engineering is to contribute towards overcoming the academic challenges stated above. A secondary aim is to launch the debate about ODE, including whether or not the debate itself is warranted.

Technology transfer has expanded rapidly over the past 20 years in Western Europe, North America and the Pacific Rim. It has been estimated that some 50% of new products and processes will originate outside the primary developer; academic and other research institutions are obvious sources of much of this new technology. In the NATO Co-operating countries, however, technology transfer is in its infancy; it is crucial for wealth creation and improvement in the quality of life that this mechanism is developed. The papers selected for inclusion in this book discuss issues related to the development of technology transfer in NATO Co-operating countries. The book identifies crucial research issues for science and technology policy researchers and, as a conclusion, offers some policy recommendations. The authors are drawn from NATO and Co-operating partner countries, from other parts of the world, and from international organisations. The focus of the book is on the institutional framework of knowledge and technology transfer; intellectual property rights as sources of information and tools for co-operation; international, national and regional aspects of knowledge and technology dissemination and diffusion; and networking. Audience: Academic institutions, research institutes, intellectual property practitioners, science and technology policy makers, technology transfer managers, high-tech industries.

A collection of research papers about self-initiated expatriates and their experiences. As traditional talent management can no longer fulfil the needs of globally operating organisations, self-initiated expatriates have become an ever more important, albeit neglected source of the global talent flow.

Traditional firm structures are currently undergoing drastic change. The changes that the traditional firm is currently undergoing will permit active involvement of labor at all levels of the firm's decision-making process, offer workers substantial job security, protect workers'firm specific investment against excessive losses, guarantee workers at least market rates of return on their human capital and will allow labor a major role in shaping the firm's work rules and the production environment. These changes pose an enormous challenge to practitioners and policy-makers alike. The difficulties of appropriately modeling the new codetermined firms are also formidable. The present collection of papers furnishes building blocks for a better analysis of complex firm structures. The present effort is designed to be a workbook, a point of departure on which new research and teaching is to be built, and a work of reference on what has already been accomplished.

Technology Commercialization: DEA and Related Analytical Methods for Evaluating The Use and Implementation of Technical Innovation examines both general Research & Development commercialization and targeted new product innovation. New product development is a major occupation of the technical sector of the global economy and is viewed in many ways as a means of economic stability for a business, an industry, and a country. The heart of the book is a detailing of the analytical methods-with special, but not exclusive emphasis on DEA methods-for evaluating and ranking the most promising R & D and technical innovation being developed. The sponsors of the research and development may involve universities, countries, industries, and corporations-all of these sources are covered in the book. In addition, the trade-off of environmental problems vis-à-vis new product development is discussed in a section of the book. Sten Thore (editor and author) has woven together the chapter contributions by a strong group of international researchers into a book that has characteristics of both a monograph and a unified edited volume of well-written papers in DEA, technology evaluation, R&D, and environmental economics. Finally, the use of DEA as an evaluation method for product innovation is an important new development in the field of R&D commercialization.

The book contains a selection of papers on business clusters in its multiple perspectives. It has evolved from the research symposium organized by the The Society for Global Business and Economic Development (SGBED), an international group of academicians, at Dubai during January 2009. It begins with an introduction to the concept of clusters, and then examines their link to a host of strategic issues, such as their nexus to competitive advantage, their performance vis-à-vis their competitors who are not similarly agglomerated, and the challenges in measuring the performance of clusters. Regional economic clusters have serious policy implications. Governments, local as well as national, have used clusters as the unit for investment and infrastructure upgrading policies. It focuses on the normative aspects as well as practices and provides pointers on how public policies can help the development and growth of regional economic clusters. With numerous examples and cases from a host countries such as Dubai, Mexico, Spain and Karnataka (India), the book is a must read for all students of business strategy.

Current Topics in Management is an annual scholarly journal and this volume is divided into four major sections: Managing Conflict and Justice; Leadership, Social Capital, and Personality; Entrepreneurship and Small Business Management; and Ethics, Learning, and Change. These contributions seek an integration of theory, research, and practice, which is the essential goal of Current Topics in Management.The first section contains two empirical studies on organizational conflict and a theoretical work that addresses the application of organizational justice theory to consumer behavior. The second section contains three empirical studies relating to the leadership language used by senators Hillary Clinton and Barack Obama during the last presidential election, building social capital through leader-member exchanges, and the big-five personality and financial performance of fund managers. Section three contains an essay on revising Phelan's model on entrepreneurship and a case study on a small business organization. The fourth section contains three contributions, two theoretical papers and an empirical study of the administration of state governments.The contributions included are'The Moderating Role of Social Attitudes on the Relationship between Diversity and Conflict''The Effects of Geographic Dispersion and Team Tenure''Fairness and Consumer Behavior''Obama vs. Clinton: Exploring the Impact of Leadership Language''Social Capital Via Leader''Financial Performance of Fund Managers''A Conceptual Framework Linking Entrepreneurs to International New Venture Competitiveness'and'BSL Printing Company: A Case Study.'

‘Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing‘Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab EmiratesButterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. •The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). •Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. •Past examination papers and examiners'reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. •Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann.INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACEwww.marketingonline.co.uk

'An office workplace, like so many other products and services in the future, will fail if it only manages to be ordinary'... Adryan Bell, one of the pioneers in the design of work and workspace, uses his new book Re-imagining the Office as a canvas on which to paint a vivid and, at times challenging, image of the future office. Through six inter-related themes, efficiency, effectiveness, engagement, expression, e-work and experience he encourages the reader to challenge and re-invent many existing long-standing workplace conventions. These include basic aspects like office design and image, workplace status and symbolism, dependency on desks, use of alternative work settings and locations, territorialism, use of paper, exploitation of technology and flexibility with time. More fundamentally, he encourages a rethinking of the whole concept and location of the workplace - and its role in supporting our work and the organisations we work for. The book is both backward as well as forward looking as the author remarks:'we can learn from the past. And we should not throw everything completely away in boldly pursuing, as we must do, the new future'. Re-imagining the Office is a call to arms for all those concerned with workplace design; with the engagement of employees; with the practical task of nurturing the culture of knowledge, innovation and transformation that are now seen as key to future competitiveness in business and the delivery of relevant and sustainable services in the public sector.

‘Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing‘Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab EmiratesButterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. •The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). •Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. •Past examination papers and examiners'reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. •Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann.INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACEwww.marketingonline.co.uk

‘Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing‘Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab EmiratesButterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. •The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). •Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. •Past examination papers and examiners'reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. •Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann.INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACEwww.marketingonline.co.uk

Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing ‘Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab Emirates Butterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. •The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). •Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. •Past examination papers and examiners'reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. •Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann. INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACE www.marketingonline.co.uk

SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these ‘windows’, by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.

‘Butterworth-Heinemann's CIM Coursebooks have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications.'Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing‘Here in Dubai, we have used the Butterworth-Heinemann Coursebooks in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation.'Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab EmiratesButterworth-Heinemann's official CIM Coursebooks are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. •The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). •Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. •Past examination papers and examiners'reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. •Extensive online materials support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Explore marketingonline.co.uk and access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann.INTERACTIVE, FLEXIBLE, ACCESSIBLE ANY TIME, ANY PLACEwww.marketingonline.co.uk